Assistant Boutique Manager

Reports to Boutique Manager 

Job Purpose:

To deliver an engaging and knowledgeable service that attracts our potential customers to generate quality new sales and ultimately drive the commercial performance of the company and assist the Boutique Manager in all managerial related tasks.

Key Accountabilities:

Scope of work

• Achievement of set targets and budgets

• Supervision of Boutique and Staff in absence of the boutique manager

• Maintenance of adequate stock levels in Boutique in coordination with manager

• Control of display and adequate pricing 

• Handling ‘special requests and gift orders

• Maintain an awareness of all promotions and advertisements 

• Communicate corporate customer requests to boutique manager

• Participate in monthly inventory process

• Guarantee Boutique maintenance

• Support in weekly reports & feedback forms

• Assist in manpower planning, management, and training of staff 

• Assist in cash, credit, and petty cash controls

• Training of junior sales staff on product knowledge 

Operations:

• Maintain merchandise and ensure proper display, stocking, etc.

• Support all administrative work: attendance, leaves, feedback forms, etc.

• Coordinates with the boutique manager to comply to the monthly targets

• Monitor / handle cash and credit sales, deposits in absence of the manager

• Monitoring inventory and report levels to the boutique manager

• Ensure proper communicate flow and climate in absence of the boutique manager

• Assure smooth shop opening, closing 

• Control shrinkage and product spoilage notify boutique manager

• Ensure appropriate storing and stock rotation of the product

• Reporting any malfunctioning equipment to the relevant maintenance contractor, keeping the boutique manager informed

• Regular Inspecting product to certify suitability

• Taking receipt of all packaging and other materials

• Participate in year-end inventory and cycle

• Perform all functions of salesperson whenever needed

Staff Planning:

• Assist in assessing the store’s staffing requirements during slow, normal, and peak seasons, compiling rosters, and staffing accordingly.

• Manages day-to-day staff issues to guarantee a healthy atmosphere and good teamwork

• Manage and direct all personnel regarding duty, appearance, etc. 

• Demonstrate perfect product knowledge and maintain staff awareness of USPs  

Reporting:

• Evaluate boutique sales performance and advise action plans to improve performance

• Analyze stocking levels and item movement to suggest actions 

• Analyze and monitor credit sales in absence of the boutique manager

• Support the monthly and weekly reporting to be submitted to retail manager and represent boutique manager if he cannot be present in monthly / quarterly meetings

Key Competencies& Skills:

• Problem solving and customer handling skills

• In-depth Product and market knowledge 

• Analytical and problem-solving skills

• Advanced computer skills (MS Office, Navision, etc.)

• Self-disciplined, intelligent, responsible, and presentable positive, enthusiastic 

• Supervisory skills/ Team-building skills to be able to coordinate sales associates and gain their respect

Skills

Experience requirement:

• Minimum 3 years’ experience in retail industry.

• Proficiency in both verbal and written English Language. 

• Ability to communicate early and concisely, both orally and writing.

• Ability to build relationships with customers and peers.

Qualification and Licenses requirement:

• Tertiary education/Diploma

• Occupational Health Card

*Due to the volume of applications we are receiving ONLY SHORTLISTED CANDIDATES FOR INTERVIEW WILL BE CONTACTED