As a Shisha Server you are responsible to provide basic support and service task to the outlet aiming for the highest possible customer satisfaction and your role will include key responsibilities assign by the leader in charge

Understand the menu offerings and have a good understand of each shisha flavors in the menu to be able to explain if any guest asked.

Ensure that the service to the guest is as per restaurant standards in order to maximize guest satisfaction and departmental profit

Interact positively and professionally with guest, heartists and other departments as appropriate and required.

Welcome guests on arrival and help to seat them

Recommend and suggest specialties of shisha flavors to guest and up sell whenever possible

Take order from guests, put item through micros and follow through service in compliance with hotel standards, clearing and resetting tables once the guests have finished

Collect supplies from store and ensure all side stations are correctly stocked, tidy and clean

Report any breakage of shisha equipment  to Superiors

Attend all regular departmental briefings and contribute to an open communication within the assigned team

Be familiar with the company’s internal policies and safety procedures.

Other tasks as assigned.

Skills

• Upselling and Promotion: Experienced in promoting daily specials, beverages, and desserts, utilizing persuasive communication to increase revenue and enhance the overall dining experience for customers.
• Proficient in the art of upselling, adeptly recommending daily specials, beverages, and desserts to enhance the dining experience and contribute to increased revenue.
• Thrives in fast-paced settings, displaying adaptability by seamlessly transitioning between tasks, managing varying demands, and ensuring each guest receives timely attention.
• Adept in creating remarkable customer experiences, engaging with diners in a personable manner, and consistently ensuring their satisfaction throughout their visit.
• Recognized for adept conflict management, calmly addressing customer grievances, and skillfully finding resolutions that uphold the restaurant's reputation for excellent service.
• Excellent communication skills in English, both written and verbal; knowledge of Arabic is an advantage
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow heartists as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times