• You will maintain accurate records of financial transactions at the front desk, including billing, payments, and cash handling, while implementing measures to improve revenue and minimize discrepancies.
• Supervise and manage front desk operations, ensuring a seamless check-in and check-out experience for guests and delivering exceptional customer service.
• Work closely with other departments to enhance guest satisfaction and align front office services with the overall hotel experience.
• Manage all aspects of the front desk, overseeing check-in and check-out processes to create a positive first and last impression for guests.
• Ensure front desk efficiency, overseeing check-in and check-out procedures while prioritizing guest satisfaction.
• Assist guests with inquiries, complaints, and special requests, ensuring their concerns are addressed and their experiences are positive.
• Be accountable for the training and performance management of front office team members, nurturing a skilled and motivated workforce.

Skills

• Strong organizational and time management abilities to prioritize tasks and manage multiple responsibilities efficiently, resulting in smooth front desk operations.
• Well-versed in utilizing hotel management software and technology to enhance guest experiences and maintain data accuracy and security.
• Demonstrated ability to lead and inspire front office staff, cultivating a harmonious and motivated team.
• Proficient in communicating effectively with guests, team members, and cross-departmental stakeholders through excellent written and verbal skills.
• Excellent written and verbal communication, enabling successful interactions with guests, team members, and different departments.
• Demonstrated ability to prioritize tasks effectively and maintain seamless front desk operations through excellent time management.
• Demonstrated ability to communicate articulately and professionally with guests, team members, and other departments, fostering strong rapport.