- Assisting users to identify and correct hardware and software problems.
- Participate actively in the hardware and software rollout process to conduct fluent product releases.
- Conducting routine maintenance and repairs of IT hardware to deliver fully-functioning equipment.
- Engage in the effective rollout process of the company's product or service launch.
Skills
- Skilled in remotely installing, upgrading, troubleshooting, and repairing (at the component level) any of the personal computers.
- Well-versed in deploying customized images of OS for the purpose of enabling a rapid computer setup.
- Adept professional with a thorough knowledge of upgrades and other activities of required hardware components.
- Adept in attending to remotely installing, upgrading, and repairing requests of individual computer parts.
Knowledgeable in hardware - , networking, cabling, switches, patch panels, connectivity, PC troubleshooting both hardware and software, knows outlook, office 365, windows and mac OS