We are seeking a Customer Support Specialist to join our team at SmartT, a leading provider of innovative trading solutions. The ideal candidate will be responsible for assisting users, resolving technical issues, and ensuring customer satisfaction.

Skills

• Excellent Communication Skills:

Ability to communicate clearly and professionally with users in English (knowledge of Persian or Arabic is a plus).

• Problem-Solving Abilities:

Strong analytical skills to identify and resolve user issues effectively.

• Technical Proficiency:

Familiarity with financial trading platforms, especially MetaTrader 5, is an advantage.

• Basic understanding of IT tools and troubleshooting techniques.
• Customer-Focused Attitude:

A patient and empathetic approach to customer support.

• Multitasking and Time Management:

Ability to handle multiple tasks and prioritize effectively under pressure.

• Adaptability and Learning Agility:

Willingness to learn new technologies and systems quickly.

• Attention to Detail:
• Ensuring accuracy in responses and tracking customer interactions.
• Team Collaboration:

Ability to work collaboratively with the technical and support teams.