- % contract value up for renewal retained
- Cross-sell opportunity leads identified and passed to regional sales managers
- Support/issue escalations resolved
- Strength of relationship map for managed services properties
Skills
Responsibilities:
- 5 - 7 years of sales experience within the same industry.
- Develop and implement a relationship development and retention plan for a portfolio of customers with a company managed services contract.
- Onboard new customers once a network install or upgrade has been delivered ensuring a smooth transition to the management of the customers' network.
- Execute the renewals process for existing managed services contracts driving retention
- Identify and qualify cross-sell opportunities to hand over to regional sales managers
- Monitor managed services support performance and proactively manage any issues and escalations.
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