The Customer Experience Specialist will be the first point of contact for users and practitioners on our platform. This role requires a compassionate and knowledgeable professional who understands healthcare services, can handle booking inquiries, and ensures smooth appointment management. The ideal candidate is organized, experienced in customer support, and comfortable using internal booking systems to manage schedules, reschedules, and follow-ups.

Responsibilities:

Customer Support & Communication

• Answer calls and inquiries from users and practitioners with professionalism and empathy.
• Guide users through the booking process, address concerns, and assist with any troubleshooting.
• Ensure a high level of customer satisfaction by providing clear and supportive communication.

Appointment & Scheduling Management

• Handle reschedules, cancellations, and follow-ups efficiently through the platform’s internal system.
• Coordinate with practitioners and users to accommodate booking changes.
• Maintain accurate records of interactions and updates in the system.

Operational Efficiency & Organization

• Keep track of pending requests and ensure timely follow-ups.
• Identify and escalate any operational issues affecting customer experience.
• Work closely with the internal team to enhance service quality and streamline processes.

Skills

Qualifications:

• Previous experience in customer service, healthcare administration, or a similar role.
• Strong organizational and problem-solving skills.
• Ability to navigate and use internal booking systems effectively.
• A compassionate and professional approach to communication.
• Experience handling scheduling, rescheduling, and follow-ups.
• Knowledge or background in healthcare, wellness, or complementary medicine is a plus.
• Strong English language skills with excellent verbal and written communication.