We are seeking a motivated and detail-oriented Customer Service & Administrative Assistant to join our team in Dubai. The ideal candidate will be responsible for maintaining excellent customer relationships, ensuring operational efficiency, and supporting office administration works.
Key Responsibilities:
• Respond promptly to customer inquiries, ensuring responses drive sales.
• Follow up with potential customers and handle complaints efficiently.
• Track customer satisfaction and resolve issues to enhance service.
• Address inquiries from clients, vendors, and guests, or refer them to the appropriate department.
• Provide general administrative support to departments, including data entry, filing, photocopying, and scanning.
• Prepare and process documents, reports, and presentations as required.
• Maintain office supplies inventory and place orders as needed.
• Assist with scheduling appointments, meetings, and conference rooms.
• Maintain and update contact lists and other relevant databases.
• Compile data for routine reports and assist in preparing summaries for management.
• Ensure confidential information is handled with care and comply with office data security policies.
• Confirm orders via phone calls and WhatsApp and fulfill them the same day.
• Verify accuracy of all orders before dispatch and coordinate deliveries.
• Provide daily operational reports and track performance metrics.
• Work closely with other departments and attend team meetings.
• Ensure timely and efficient task completion.
• Strong organizational and multitasking abilities to handle multiple orders and inquiries.
• Accuracy and attention to detail for verifying orders and coordinating deliveries.
• Time management to meet deadlines and prioritize tasks effectively.
• Gauge client requirements to offer the perfect solution through fruitful interaction.
• Offer appropriate details about the company using relevant tools and software to inform the customers about ongoing projects or other information.
• Adhere to strict deadlines for solving project-related issues and provide appropriate suggestions for achieving the desired results.
• Compile in-depth data of each customer in a segregated database containing detailed info about each interaction.
• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
• Identify practical challenges in a project to rectify the issues for final delivery.
Skills
• A university degree in business administration, office management, or a related field; additional certification in office administration or relevant area is a plus.
• Proven experience as a customer service, operations, receptionist, administrative assistant, or similar role.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with office equipment.
• Strong written and verbal communication skills.
• Excellent organizational and time-management abilities.
• Professional demeanor with a customer-service focus.
• Ability to multitask and handle various responsibilities efficiently
• Presentable with excellent communication, negotiation, and relationship-building skills.
• High attention to detail and ability to manage documents and databases.
• Integrity, dependability, accountability, and work ethic.
• Skilled professional with a decent understanding of solving customer problems to offer appropriate solutions.
• Knowledge of online tools and platforms that enhance customer experience by leveraging appropriate features.
• Good listening skills with fluent communication to address all concerns and doubts of the customers.
• Excellent communication and presentation skills.
• Good time management and organizational skills that contribute to a rise in overall productivity.
• Proficient in operating the latest versions of appropriate ZOHO CRM software and Office Suite.