• To ensure the team meets overall Web and branch wise conversion targets set by management.
• To improve the process of Salesforce leads management and quality of communication of tele sales team members with customers.
• To improve team’s SLA and response time of calling customers.
• To ensure CRM Sales team is booking maximum appointments in bringing customers to showroom.
• To ensure the team collectively is achieving customer visits targets.
• To make random calls to leads been rejected by CRM sales stating as In-Valid leads.
• To prepare the duty schedule for Inventory team and ensure presence of team members during operational hours of showrooms.
• To prepare and manage the leave roster for Inventory team.
• Receive and contact each Online lead from salesforce.com.
• Ensure prospects are contacted within the agreed SLA with management.
• Convince each lead to visit Nissan Showrooms in either Dubai or Northern Emirates in accordance with the Nissan guideline and campaigns.
• To set an appointment of customer with the Sales Consultant.
• To transfer leads to the Sales Consultant appointment has been fixed with.
• Schedule appointments in Sales Consultant outlook calendar for visit/test drives etc
• To work closely with Sales team and follow up upon the visit of the customer to the showroom.
• Follow up with Sales Consultant on the status of the lead.
• To increase customer visits to the showroom.
• Prospecting existing data through calls and online platforms (emails, SMS)
• Convert digital call leads to showroom traffic and to sales.
• Follow up with leads to ensure customer is left happy with his/her experience with Nissan.
• To follow-up on un-converted leads and stay in touch with customer for future prospecting.
• To reduce In-Valid leads ration against the total leads received.
• To work closely with branch / sales managers while forecasting total digital sales for the month.
• To achieve the target ser by management for Digital Conversions.
• To achieve quarterly non-financial KPI’s.

Skills

• Bachelor degree with 2-3 years experience in Banking Tele Sales 
• Must be very proficient in English (Arabic is a plus), must have good Excel skills.