The Head Waitress plays a crucial role in the dining experience by ensuring that guests receive exceptional service in a timely manner. This position requires a blend of leadership, communication, and organizational skills to manage the front-of-house operations effectively. The Head Waitress will oversee the waitstaff, coordinate with the kitchen, and maintain the overall ambiance of the restaurant. This role is ideal for individuals who thrive in a fast-paced environment and are passionate about delivering high-quality service.
Responsibilities:
- Supervise and train waitstaff to ensure high standards of service.
- Coordinate with kitchen staff to ensure timely and accurate food delivery.
- Manage reservations and seating arrangements to optimize guest flow.
- Handle customer inquiries and complaints professionally and efficiently.
- Maintain cleanliness and organization of the dining area.
- Assist in menu planning and suggest daily specials to enhance guest experience.
- Monitor inventory levels and assist in ordering supplies as needed.
- Conduct regular staff meetings to discuss performance and service improvements.
- Ensure compliance with health and safety regulations.
- Prepare reports on customer feedback and staff performance for management review.
Preferred Candidate:
- Strong leadership and interpersonal skills.
- Excellent communication abilities, both verbal and written.
- Proven experience in a similar role within the hospitality industry.
- Ability to work under pressure and manage multiple tasks simultaneously.
- Detail-oriented with a focus on customer satisfaction.
- Flexible schedule to accommodate evening and weekend shifts.
- Strong problem-solving skills and a proactive approach.
- Passionate about food and beverage service.
- Ability to motivate and inspire team members.
- Knowledge of restaurant management software is a plus.
Skills
- Exceptional customer service skills.
- Ability to lead and motivate a team.
- Strong organizational and multitasking abilities.
- Knowledge of food safety and hygiene standards.
- Proficient in point-of-sale (POS) systems.
- Excellent time management skills.
- Ability to handle cash and process payments accurately.
- Strong knowledge of food and beverage pairings.