• Greet members and visitors warmly, ensuring a friendly and professional first impression
• Manage daily front desk operations, including check-ins, bookings, and member inquiries
• Handle phone calls, emails, and WhatsApp communications professionally and promptly
• Manage the class schedule and assist members with app-based or manual bookings
• Process payments for memberships, packages, and retail items
• Keep the reception area clean, organized, and welcoming at all times
• Maintain client records and ensure confidentiality of all member information
• Support instructors and management with administrative and studio needs
• Monitor stock of refreshments, towels, and front-desk supplies
• Handle member complaints or issues with empathy and efficiency
• Promote studio events, workshops, and wellness products to clients
• Assist in creating a supportive and uplifting environment for all clients

Skills

• Adept in interpersonal communication with a strong command of formal vocabulary and etiquette.
• Hands-on experience in operating MS Office Suite and relevant software.
• Sound command on effective management of existing tasks to enhance work output and create a smooth flow of in-house operations.
• Proven work experience as a Receptionist.
• Proficient in time management and handling various tasks with utmost dedication and sincerity.
• Good understanding of formal requirements, portraying eloquent communication skills and appearance.