Respond to customer inquiries via phone, email, chat, and social media
Resolve issues quickly—refunds, order status, technical support, account questions
Educate customers on products/services and upsell when appropriate
Document interactions accurately in CRM (Salesforce, Zendesk, etc.)
Escalate complex cases to supervisors while keeping customers informed
Contribute to team goals: CSAT scores, AHT, first-call resolution
Skills
Flexible schedule (includes evenings/weekends)
Pass background check
Clear, empathetic communicator (written & verbal)
6+ months in customer service (call center, retail, hospitality)