Job Summary:

The Operations Executive will oversee the daily operational activities of the car rental business to ensure smooth and efficient service delivery. The role includes vehicle allocation, coordination with the maintenance and logistics teams, customer service follow-ups, and ensuring compliance with company policies and RTA regulations. The ideal candidate must be detail-oriented, proactive, and experienced in the UAE car rental or automotive industry.

Key Responsibilities:

1.⁠ ⁠Fleet & Vehicle Management

Manage daily fleet availability, vehicle assignments, and scheduling for rentals and returns.

Coordinate with the maintenance team for vehicle servicing, repairs, and inspections.

Monitor vehicle registration, insurance renewals, and timely RTA documentation.

Maintain an updated record of vehicle inventory and utilization reports.

2.⁠ ⁠Customer Service & Coordination

Handle customer bookings, extensions, and replacements.

Support in resolving operational issues and customer complaints quickly and professionally.

Ensure smooth pick-up and drop-off operations, maintaining high service quality standards.

3.⁠ ⁠Operational Planning & Reporting

Prepare daily, weekly, and monthly operational reports (fleet status, damages, utilization, etc.).

Coordinate with the accounts team for vehicle handovers, fines, and fuel charges.

Monitor vehicle movements through GPS/tracking systems to ensure control and efficiency.

4.⁠ ⁠Compliance & Quality Control

Ensure all vehicles meet company and RTA safety and documentation requirements.

Conduct regular vehicle audits for cleanliness, condition, and branding.

Implement company operational policies and suggest improvements to streamline processes.

5.⁠ ⁠Team & Vendor Coordination

Coordinate with drivers, mechanics, and external vendors for vehicle servicing or recovery.

Support in training and supervising operational support staff (drivers, coordinators, etc.).

Liaise with leasing, sales, and customer support departments for operational alignment.

Skills

Qualifications & Experience:

Bachelor’s degree in Business Administration, Logistics, or related field.

Minimum 2–4 years of experience in the car rental or automotive industry in the UAE.

Strong knowledge of RTA processes, traffic fines, insurance, and vehicle registration.

Proficiency in MS Office (Excel, Word) and fleet management systems.

UAE Driving License preferred.

Skills & Competencies:

Excellent communication and coordination skills.

Strong problem-solving and multitasking abilities.

Attention to detail and operational accuracy.

Ability to work under pressure and meet deadlines.

Customer-oriented and team-focused mindset.

Working Hours:

9 hours per day (Flexible as per operational requirements)

6 days a week

Salary Range:

AED 4,000 – AED 6,000 per month (Depending on experience)

Additional benefits: Visa, medical insurance, annual leave, and performance-based incentives