Customer Service Executive – Full-Time (On-Site)

Location: Dubai, United Arab Emirates

Company: MOSCOT Middle East

???? Company Overview

Founded in New York City in 1915, MOSCOT is a globally recognized fashion brand celebrated for its iconic eyewear collections! With over a century of expertise, MOSCOT blends downtown aesthetics with exceptional craftsmanship to create timeless eyewear. Now expanding across the Middle East, MOSCOT Middle East brings this legacy to the region while remaining true to its heritage as a neighbourhood optical shop.

???? Role Summary

MOSCOT Middle East is seeking a dedicated and detail-oriented Customer Service Executive to join our team in Dubai. This full-time, on-site role is pivotal in ensuring exceptional customer experience across our wholesale and retail operations in the region.

???? Key Responsibilities

• Manage the end-to-end order fulfilment cycle, including order input, shipping, invoicing, aftersales service, returns, and claims
• Coordinate with third-party logistics providers for stock receiving, picking, packing, and shipment arrangements
• Monitor inventory levels and track order fulfilment status
• Support the Marketing Team with POP and PR sample orders, showroom sample management, and annual stock take
• Prepare and maintain weekly reports including:
• Open order status
• Order fulfilment
• Stock availability
• Inventory overview
• Handle client communications regarding inquiries, order placement, status updates, and aftersales support
• Assist in SRP validation across local currencies
• Perform general administrative tasks such as:
• Order forms
• Defective claim forms
• Import/export documentation

If you're passionate about delivering outstanding customer service and want to be part of a brand with deep heritage and global reach, we’d love to hear from you.

Skills

???? Qualifications & Skills

• 3–5 years of experience in a similar customer service or operations role
• Strong interpersonal and communication skills with a focus on customer satisfaction
• Proven ability to thrive in a fast-paced, dynamic environment
• Proficiency in Microsoft Excel and general Microsoft Office tools
• Experience with SAP ERP is preferred
• Background in retail or eyewear is a plus, though not required
• Fluency in English is required; Arabic is a plus
• Bachelor’s degree in Business Administration or a related field
• Must be eligible to work in the UAE
• Competitive salary package to be determined based on experience and seniority