- Answer incoming customer calls promptly and professionally.
- Make outbound calls for follow-ups, confirmations, or customer updates.
- Provide accurate information about company products, services, or procedures.
- Identify customer needs and offer suitable solutions.
- Handle customer complaints or issues and escalate to the relevant department if needed.
- Maintain detailed records of customer interactions in CRM or call logs.
- Meet daily/weekly call targets and performance metrics.
- Coordinate with internal teams to complete customer requests.
- Ensure customer satisfaction through quality communication and support.
- Follow company policies, scripts, and communication standards.
Skills
Proven experience in customer service, call center, or telephone consulting (preferred).
Excellent communication skills in English (additional languages are a plus).
Strong listening and problem-solving abilities.
Basic computer skills and experience using CRM systems.
Ability to handle high call volumes with calm and professionalism.
Good time management and multitasking skills.
Positive attitude and customer-centric approach