Overview of the Role

Are you ready to be the face of Lexus in Ras Al Khaimah? We’re looking for passionate and customer-focused Service Advisor to join our team. In this role, you’ll represent our brand and deliver a seamless aftersales journey to our customers, ensuring satisfaction, loyalty, and revenue growth.

What You Will Do

•  Build Relationships: Create strong, long-lasting connections with customers to enhance retention and loyalty.

•  Achieve Targets: Drive monthly revenue through strategic upselling and smart discount management.

•  Consult & Deliver: Address customer needs with expert advice, ensuring vehicles are serviced right the first time.

•  Keep Customers Informed: Provide timely updates on vehicle progress, maintaining our on-time delivery promise.

•  Resolve Concerns: Handle customer complaints efficiently, ensuring satisfaction and enhancing service scores.

•  Adhere to Standards: Follow all company policies and procedures to deliver a consistent, premium customer experience.

Skills

Required Skills to Be Successful

•  Experience: Minimum of 3–5 years as a Service Advisor in an automotive dealership.

•  Technical Knowledge: A solid understanding of automotive products, processes, and technical details.

•  Customer Service: A passion for going the extra mile to delight customers.

•  Language Skills: Strong English communication skills; Arabic is a plus!

What Equips You for the Role

•  Diploma or Bachelor’s degree in Automobile/Mechanical Engineering.

•  Proficiency in MS Office (SAP knowledge preferred).

•  Excellent communication and customer-handling skills.

•  A strong team player with the flexibility