Key Responsibilities

Customer Service & Front Desk Duties

• Welcome customers, visitors, and guests to the showroom in a friendly and professional manner.
• Communicate clearly in Russian and English to assist clients with inquiries about vehicles, services, and showroom procedures.
• Answer incoming phone calls, direct them to the appropriate departments, or take messages when necessary.
• Provide basic information on vehicle models, showroom promotions, and available services.

Administrative & Coordination Tasks

• Maintain appointment schedules for sales consultants and service advisors.
• Manage customer registration forms, visitor logs, and showroom documentation.
• Support sales and service teams with clerical tasks such as photocopying, scanning, filing, and data entry.
• Ensure the reception area is tidy, organized, and presentable at all times.

Customer Support

• Assist customers while they wait—offering refreshments, guiding them to the lounge area, and ensuring they are comfortable.
• Handle customer complaints courteously and escalate issues to the appropriate manager.
• Provide translations or interpretation for Russian-speaking customers when needed.

Showroom Operations

• Coordinate appointments and ensure proper documentation is completed.
• Update and maintain customer databases for leads and follow-ups.
• Assist with event preparations, vehicle display arrangements, and promotional activities.

Qualifications & Requirements

Education & Experience

• Business Administration or Hospitality is an advantage but not required.
• Previous experience in a receptionist, customer service, or administrative role, preferably in an automotive showroom or retail environment.

Skills

Skills & Competencies

• Fluency in Russian (native or near-native) and proficiency in English.
• Excellent interpersonal and communication skills.
• Strong organizational abilities and attention to detail.
• Professional appearance and a customer-first attitude.
• Ability to handle multiple tasks in a fast-paced environment.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Knowledge of CRM systems is a plus.