We are seeking a dedicated and detail-oriented Client Services Associate to join our dynamic team at a leading medical insurance broker in Dubai, UAE. In this role, you will be the first point of contact for our clients, ensuring they receive exceptional service and support throughout their insurance journey. Your primary responsibility will be to assist clients with their inquiries, facilitate communication between clients and insurance providers, and ensure that all client needs are met promptly and effectively. You will play a crucial role in maintaining strong client relationships and contributing to the overall success of our organization.

Responsibilities:

1. Act as the primary liaison between clients and insurance providers, addressing queries and providing comprehensive information about various insurance products.
2. Assist clients with the completion of insurance applications, ensuring all necessary documentation is accurate and submitted on time.
3. Conduct regular follow-ups with clients to ensure satisfaction with services rendered and to address any ongoing concerns.
4. Maintain up-to-date knowledge of industry trends, insurance policies, and regulatory changes to provide clients with accurate advice and recommendations.
5. Prepare and present reports on client feedback and service performance to management, suggesting improvements where necessary.
6. Coordinate with internal teams to resolve client issues and ensure seamless service delivery.
7. Participate in training sessions to enhance product knowledge and client service skills.
8. Support the onboarding process for new clients, ensuring a smooth transition and understanding of services.
9. Assist in developing marketing materials and client communication strategies to enhance client engagement.
10. Maintain detailed records of client interactions and transactions in the company’s CRM system.

Preferred Candidate:

1. Strong interpersonal and communication skills, with the ability to build rapport with clients and colleagues alike.
2. Excellent problem-solving abilities, capable of handling client issues with professionalism and poise.
3. Detail-oriented mindset, ensuring accuracy in all client-related documentation and communication.
4. Ability to work independently as well as collaboratively within a team environment.
5. Proficient in using CRM software and Microsoft Office Suite for documentation and reporting.
6. Previous experience in customer service or a client-facing role, preferably within the insurance industry.
7. Adaptability to a fast-paced work environment, managing multiple priorities effectively.
8. Strong organizational skills, ensuring timely follow-up and resolution of client inquiries.
9. Willingness to learn and grow within the organization, taking initiative to improve personal and team performance.
10. Fluency in English; additional languages are a plus, enhancing communication with diverse clients.

Skills

• Customer Service Excellence: A strong commitment to providing high-quality service to clients, ensuring their needs are met and expectations exceeded.
• Communication Skills: Exceptional verbal and written communication skills are essential for effectively conveying information to clients and collaborating with internal teams.
• Problem-Solving: The ability to identify issues quickly and develop effective solutions is crucial for maintaining client satisfaction.
• Attention to Detail: Meticulous attention to detail is required to ensure accuracy in documentation and client communication.
• Technical Proficiency: Familiarity with CRM software and Microsoft Office tools is necessary for efficient record-keeping and reporting.