Role: Pharmacy Technician (UAE National)

Role Purpose

Support pharmacists in delivering safe, effective, and high-quality pharmaceutical care to patients, in compliance with DHA regulations and facility standards.[

• Assist pharmacists in preparing and dispensing medications, including compounding, packaging, and labeling, under direct supervision.
• Receive, process, and fill prescriptions accurately; ensure all physician orders are verified by a pharmacist before dispensing.
• Maintain and organize pharmacy inventory, monitor stock levels, and report shortages or expired medications.
• Prepare sterile IV medications and extemporaneous preparations as directed by the pharmacist.
• Process insurance claims, billing, and maintain accurate records of medication dispensed and inventory.
• Provide clear information to patients on medication instructions and potential side effects, referring complex queries to the pharmacist.
• Ensure compliance with all pharmacy laws, regulations, and safety protocols, including the handling of controlled and semi-controlled medications (which must not be dispensed by technicians).
• Maintain cleanliness and orderliness of the pharmacy environment.
• Participate in quality assurance, safety, and process improvement initiatives.
• Engage in ongoing professional development and training as required by DHA and the employer.

Skills

Qualifications & DHA Requirements

• Diploma or certificate in Pharmacy Technician program from an accredited institution (minimum one or two years).
• Valid DHA license or eligibility as a Pharmacy Technician.
• UAE Nationals may be considered as fresh graduates.
• Good standing certificate from previous licensing authority (if applicable).
• Strong knowledge of medication names, basic medical terminology, and pharmaceutical calculations.
• Excellent organizational, documentation, and communication skills.
• Computer literacy and familiarity with pharmacy management systems.

Supervision & Scope

• Must work under the direct supervision of a licensed pharmacist at all times.
• Not permitted to dispense narcotics, controlled, or semi-controlled medications.
• Responsible for maintaining professional conduct and confidentiality in all interactions.

Professional Development

• Participate in continuous professional development (CPD) activities as required by DHA.
• Stay updated with DHA circulars, guidelines, and best practices in pharmacy operations.