We are looking for an experienced CRM Specialist who will focus on managing and nurturing relationships with our landlords. The ideal candidate has a strong background in holiday homes or hospitality and understands the importance of delivering a seamless, premium experience to property owners.

???? Key Responsibilities:

• Manage and strengthen relationships with landlords on a daily basis.
• Handle all landlord inquiries, requests, concerns, and follow-ups professionally.
• Coordinate with Operations, Maintenance, Cleaning, and Finance teams to ensure smooth service delivery.
• Provide landlords with monthly performance reports, payments, occupancy updates, and unit status.
• Ensure a high level of landlord satisfaction and retention.
• Maintain accurate and updated records in the CRM system.
• Identify opportunities to improve the landlord experience and internal processes.

Skills

???? Requirements:

• Minimum 2 years of experience in CRM, Account Management, or Customer Success within Holiday Homes or Hospitality.
• Strong communication and relationship-management skills.
• Excellent organizational and follow-up abilities.
• Ability to work under pressure and handle multiple landlords professionally.
• CRM software experience is a plus.
• Fluent in English; Arabic is an added advantage.