About The Company :

OptCulture is at the forefront of helping brands elevate their customer relationships through cutting-edge retention strategies. We don’t just connect the dots; we create journeys that keep customers coming back for more!

Think about the brands you admire - IKEA, Marks & Spencer, GUESS, Style Union. At OptCulture, we’re the behind-the-scenes marketing technology enabling them to understand and engage with their customers in deeply meaningful ways. It’s not just about sales; it’s about fostering loyalty that lasts.

What Makes Us Unique?

OptCulture isn’t your typical tech company. We’re a bootstrapped powerhouse, driven by relentless innovation and determination. From Houston to Dubai to Hyderabad, our solutions are redefining customer retention on a global scale. And here’s the kicker—we’re growing! OptCulture aims to hire thinkers and achievers. We believe in providing an environment for fast-paced growth as an individual, team, and organization. We encourage a culture of independence, collaboration, trust, and balance.

Position Title: Program Manager

Experience: more than 7 Years

Location: Dubai, U.A.E.

Reporting to: Chief Executive Officer

Responsibilities:

• Develop and maintain relationships with existing customers. The contact level within customer accounts will be from CEO level through to Marketing and IT executives.

• Work with customer organizations closely to ensure implementation of projects, maintenance of technical integrations and components and the deriving of success from the solution.

• Work with cross-functional and cross-regional team members and take full ownership of above mentioned operations.

• Key Performance Indicators would be a

• successful run of proof-of-concepts/pilots to win contracts

• Time to delivery and revenue from won contracts

• Success parameters like Retention Rate and ROAS as defined mutually with customers.

Skills and qualifications:

• 7 years plus experience working in a CRM/data analysis/marketing solutions company managing customer success, account management, project management or as relevant to the position.

• Experience in the retail domain and in the Middle East will be a bonus.

• Ability to understand client requirements (both on technical aspects and on expectations from marketing teams) and to communicate clearly with different relevant internal teams.

• Well organized, self-starter, self-motivated and able to work independently.

• Ability to produce reports and presentations to explain insights and results

• Excellent personal presentation and communication skills

• An engineering graduate

Thanks & Regards,

Ebenezer T.M

Skills

• Proven Client and Stakeholder Management skills
• Ability to work effectively with Engineering, Product, QA, and Design teams
• Hands-on experience in Project Implementation and end-to-end execution          
• Strong understanding of the project lifecycle, from planning to delivery
• Expertise in Project Management methodologies and best practices