Regional Head of OMS

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969.  Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Lead the regional OMS organization to deliver profitable growth, operational excellence, and customer satisfaction in alignment with global OMS objectives and regional strategies.

This role ensures the successful deployment of OMS solutions for readiness and maturity of OMS capabilities, continuous innovation, and cost optimization while maintaining strong customer relationships and delivering high-quality service.

DHL Global Forwarding has an opening for a Regional Head of OMS preferably based in Cairo, Egypt, or Johannesburg, South Africa. Join us in connecting people and improving lives!

In this Regional Head of OMS Position

Profitable Growth & Strategy

• Develop and execute regional OMS strategy aligned with global objectives.
• Define short- and long-term goals for OMS growth and maturity.
• Define and implement effective pricing strategies and solution designs.
• Collaborate with Sales, BDM, and OFR teams to identify new market segments and growth opportunities.

Operational Excellence & Transformation

• Oversee OMS operations, infrastructure, and compliance with DHL standards (ISO 9001, ISO 27001, ISO 22301).
• Drive process standardization, system optimization, operational efficiency and continuous improvement.

Stakeholder & Customer Engagement

• Build strong relationships with internal stakeholders and key customers.
• Ensure unified communication and confidence in OMS capabilities.

Financial & Performance Management

• Own regional OMS P&L, ensuring EBIT and volume targets are met.
• Establish KPIs and monitor performance across countries.

Innovation & Capability Building

• Introduce innovations to enhance operational efficiency and customer experience.
• Drive training and build a high-performance culture through engagement, coaching, and leadership.
• Develop organizational structure, roles, and responsibilities; design IKOs with country heads

Stakeholders

• Regional CEO and Global OMS Leadership
• Country OMS Leads
• Sales and Business Development Managers, and OFR Teams
• Key Customers and Strategic Partners

Management Responsibilities

• Direct Reports: Regional OMS Leads
• Indirect Reports: Country OMS teams

Now, here is what we need from you!

• Strategic thinking and execution
• Strong communication and interpersonal skills
• Commercial acumen
• Leadership and team engagement
• Stakeholder management and negotiation
• Financial acumen
• Project management and continuous improvement
• Analytical and problem-solving skills
• ⁠Education Level: Bachelor’s degree in Logistics, Supply Chain, or Business; Master’s degree preferred
• ⁠Experience Level: Minimum 10 years in logistics/supply chain, with at least 5 years in 3PL/Ocean Freight and regional leadership roles
• ⁠Minimum 10 years in logistics/supply chain, with at least 5 years in 3PL/Ocean Freight and regional leadership roles
• ⁠Proven experience in P&L ownership, solution design, and strategic planning
• ⁠Technical Skills: Proficiency in Microsoft Office and OMS-related systems (Infor Nexus, CW1)
• Languages: Fluent in English; additional regional languages are an advantage

We offer:

• Comprehensive training and development opportunities.
• Mentorship from experienced freight forwarding professionals and senior leaders.
• Competitive salary

Competitive salary

Why join DHL Global Forwarding?

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than 30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision: The Logistics Company for the World.

Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer.