VAM Systems is currently looking for  IT Defect Specialist for our  UAE operations with the following skillsets & terms and conditions:

Qualification:

•           Bachelor’s degree in Computer Science, IT, Software Engineering, or related field.

Experience, Competencies, Skills & Knowledge:

•           3–7 years of experience in defect management, QA, or related IT quality roles.

•           Strong understanding of SDLC, STLC, QA methodologies, and defect workflows.

•           Experience with defect tracking tools (e.g., Jira, Azure DevOps, ServiceNow).

•           Analytical mindset with ability to interpret quality metrics and identify trends.

•           Strong communication and stakeholder‑management skills.

•           Ability to handle high‑pressure situations, especially during release cycles.

•           Experience in Agile/Scrum environments.

•           Hands‑on experience with automation frameworks or DevOps pipelines.

•           Knowledge of root cause analysis methodologies (e.g., 5 Why, Fishbone).

•           Detail‑oriented with strong documentation skills.

•           Excellent problem‑solving and analytical abilities.

•           Proactive, structured, and process‑driven.

•           Ability to collaborate effectively with diverse technical and business teams.

Responsibilities

• Manage end to end defect lifecycle including logging, classification, triage, prioritization, tracking, and closure.
• Ensure defects are accurately documented with required technical and business details.
• Drive defect triage meetings with cross functional teams.
• Assign defects to appropriate teams and ensure timely resolution.
• Identify defect trends and recurring issues; recommend corrective and preventive actions.
• Monitor critical and high severity defects closely, ensuring fast track resolution.
• Ensure defects meet organizational standards for quality, impact assessment, and root cause analysis (RCA).
• Support post release defect reviews to identify gaps and process improvements.
• Collaborate with QA teams for test execution cycles and defect validation.
• Work with development teams to ensure timely fixes and retesting.
• Communicate defect status, risk, and impact to project managers, release managers, and business stakeholders.
• Generate and maintain defect dashboards, analytics, and KPIs (e.g., defect density, leakage, aging).
• Provide visibility into defect health and quality metrics for ongoing and upcoming releases.
• Analyze defect root causes and support continuous improvement initiatives.
• Recommend enhancements to defect management processes, tooling, and standards.
• Drive adoption of best practices in defect prevention, quality engineering, and automation.
• Support the integration of defect management into CI/CD pipelines and DevOps workflows.

Terms and conditions

Joining time frame: (15 - 30 days)

Terms and conditions: 

Joining time frame:   maximum 4 weeks