Delivery & Handling

• Deliver plants, pots, soil, and accessories safely to customer locations
• Handle live plants carefully to avoid damage or spillage
• Load and unload items properly using company guidelines
• Follow assigned delivery routes and schedules strictly

Customer Interaction

• Confirm delivery details before handover
• Obtain customer confirmation (signature / OTP / photo proof)
• Maintain polite, professional behavior at customer premises
• Do not negotiate prices, discounts, or side deals with customers

Cash & Documentation (if applicable)

• Collect cash only as per invoice instructions
• Return cash and delivery documents same day
• Report discrepancies immediately—no adjustments on your own
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Vehicle & Asset Responsibility

• Maintain company vehicle or assigned delivery equipment
• Report damages, breakdowns, or delays immediately
• No unauthorized use of company vehicle or fuel

Skills

1. Execution Discipline

• Follows instructions exactly as given
• Does not improvise, substitute, or “adjust” on their own
• Understands that approval comes before action, not after

2. Basic Plant Handling Knowledge

• Can visually assess plant condition (healthy vs damaged)
• Understands fragility, watering sensitivity, and transport risks
• Knows that cheap plants that die = loss, not savings

3. Purchasing & Cost Control Awareness

• Can buy only what is instructed, not what is convenient
• Understands budgets and does not exceed them
• Knows how to verify quantity, quality, and price at vendor level

4. Honesty With Money (Critical)

• Comfortable handling cash without shortcuts
• Returns balance and invoices same day
• Zero tolerance for rounding, “extra charges,” or hidden margins

5. Documentation & Proof Mindset

• Collects original bills (company name, correct amounts)
• Takes clear photos of plants, invoices, and deliveries
• Understands: no proof = no payment

6. Route & Time Management

• Uses Google Maps efficiently
• Plans routes logically to avoid delays
• Understands that late delivery damages brand trust

7. Professional Customer Conduct

• Polite, brief, and factual with customers
• Does not negotiate prices, tips, or side requests
• Knows when to stay silent and escalate

8. Resistance to Temptation (Rare but Essential)

• Does not accept commissions, gifts, or “favours” from vendors
• Does not build personal vendor relationships
• Understands that “everyone does it” is not an excuse

9. Physical & Mental Reliability

• Physically fit for loading/unloading
• Mentally steady under pressure
• Does not panic, argue, or disappear when issues arise

10. Brand Responsibility

• Understands they represent Plantshop.me, not themselves
• Protects company reputation, data, and supplier information