Finance

• Revenue - Completely own the revenue targets for the group of assigned restaurants and allocate the budgeted revenue and respective category targets to each restaurants and team members on time

  
  

• Productivity - Increase the productivity - revenue per restaurant and revenue per staff by ensuring optimal and stretched staffing and increasing the AUV 

  
  

• Stock Management - Ensure the inventory is managed as per the company standards and there is zero negative stock variance at all times

  
  

• Competition - Monitor competitors and their activities and provide timely updates / feedbacks to the team / management and work out a plan to retain and increase the market leadership of the area. Suggest to the leadership team on various initiatives that will increase the market leadership and execute the same

  
  

• Revenue Budget Tracking - Ensure robust restaurant wise revenue targets MIS are maintained and give daily updates on the targets to ensure achievement of the budgeted targets 

  
  

• Cost management – analyse the expenses of each restaurant across all expense heads and ensure optimal spent and increase the restaurant profitability   

  
  

• Business development - To maintain up to date information about new residential areas, population,  number of Hotels, QSR, Restaurants, etc and share with Operations Manager and recommend potential locations for opening new stores

  
  

Customer

• Treat our Guest with all respect at all times and our guest are constantly delighted with polite, respectful, friendly and effective service 

  
  

• Ensure we increase the guest satisfaction scores and there are Zero guest complaints. If there are Guest complaints the same should be resolved in a positive manner that will not impact our great brand 

  
  

Internal Process

• Ensure all the set internal processes pertaining to Food Safety, Cleanliness, Hygiene, SOPs, Tools and Equipment’s by company are followed and excelled at all times 

  
  

• Responsible for monitoring the accurate reporting of all details pertaining to sales figures, category data, stock movement, petty cash related to restaurants

  
  

• To ensure the implementation of all marketing and operations procedures in your area, as per the guidelines. 

  
  

• Restaurant construction and refurbishment – work along with the Projects team and support to ensure the restaurants are opened as per the set timelines

  
  

• Understand the business environment, competition and give recommendation that can be executed with the restaurant leadership team

  
  

• Come out with innovative methods of managing business, increasing revenue and reducing the cost

  
  

• Come out with new ideas that can be executed in all aspects of the business (stock management, people management, business development, product mix, growing the market leadership, Guest and Employee engagement and new business opportunities. Innovative ideas should be executed