An Exhilarating
Opportunity

Are You Ready for a Daring Challenge
with The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels
and Resorts is Redefining ‘FIVE-Star’ Hospitality and Setting the Gold Standard
across the Industry.

Join the FIVE Tribe - and Get Ready to
Make Waves.

The Candidate

A Driven Self-Starter, you have Excellent
Communication, Leadership and Organisational Skills. As an Astute Creative and
Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a
Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and
You Execute Tasks Proactively with Precision and Finesse. A ‘Can-Do!’ Attitude
Coupled with An Inherent Flair for Taking Ownership Makes You a Highly
Motivated Go-Getter.

Your Outgoing and Approachable Nature enables you to
Seamlessly Connect with other ‘FIVERs’ and key Stakeholders, ensuring that
Their and Your Journey at FIVE is nothing short of Sensational. Joining our Front Office Team as a Front Desk
Agent will Empower you to deliver Exceptional Experiences across our
award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential
in a Buzzing Environment that will take your Career to New Heights!

What We’re Looking For

• A proven
  track record of 1-2 years in a similar role, delivering sensational Experiences
  synonymous with FIVE's award-winning Service Quality.
  
• A Welcoming
  and Enthusiastic Energy that sets the tone for a Sensational Guest Experience.
  
• An elevated and energetic Conversationalist, engaging Guests with lively discussions.
  
• A
  steadfast desire to Improve Customer Satisfaction, showcasing a commitment
  to Industry-Leading Standards.
  
• Impeccable
  communication skills, both verbal and written, with fluency in English (Proficiency in multiple languages is preferred).
  
• Computer literacy, with a mastery of Word, Excel, and Outlook, while
  possessing an exceptional knowledge of Hotel PMS, specifically Opera.
  
• A Proactive Nature, coupled with a
  meticulous Eye for Detail, ensures every aspect of the Operation is perfectly
  curated.
  
• Next-Level Organisational and Leadership skills, effectively leading and inspiring the FIVE Tribe to New Heights.
  
• ‘FIVE-Styled’ Visionary thinking by
  finding creative solutions, while taking Ownership for all duties and tasks
  assigned.
  
• A teamwork-oriented
  mindset, fostering Collaboration and Cooperation among FIVE Tribe Members to
  achieve collective success.
  
• Flexibility to work a variety of shifts, including weekends and holidays,
  based on the requirements of the Hotel.
  
• A
  hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.
  

Key
Responsibilities

• Arrives to work promptly, always adhering to FIVE’s Grooming Standards and maintaining a polished, ‘FIVE-Styled’ appearance.
  
• Anticipates and caters to Guests'
  needs, delivering Exquisite service that Elevates Guest Satisfaction.
  
• Strives for Top-Notch Service,
  embracing the Disruptive and Visionary approach that makes FIVE an
  Industry-Leading Lifestyle Destination
  
• Ensures there are no complaints
  about the Front Office Department, consistently achieving the Highest Degree of
  Guest Satisfaction.
  
• Demonstrates Expert Knowledge of
  Room Types, Hotel Facilities, Dining Venues, Shop Hours, Function Rooms, and
  Daily Events, maintaining an Impeccable Level of Awareness.
  
• Stays informed about FIVE’s
  Leadership Team and their Roles and Availability.
  
• Adheres to Legal Requirements
  regarding Fire Safety, Bomb Threats, and Health and Safety, ensuring a
  Boundary-Breaking Level of Compliance.
  
• Attends required training sessions to stay at
  the Cutting Edge of their profession.
  
• Maintains a Clean and Glamorous work
  area by filing all paperwork on the spot, reflecting a Next-Level Commitment
  the role.
  
• Cultivates a First-in-Class
  understanding of Dubai's national history, shopping areas, and places of
  interest.
  
• Creates a Sensational Experience by
  addressing Guests by their names whenever appropriate.
  
• Upholds professional
  confidentiality, safeguarding FIVE's Trade Secrets with integrity.
  
• Resolves and logs Guest complaints
  promptly or escalates them to the appropriate managerial level.
  
• Checks Guests into the hotel with
  ‘FIVE-Styled’ Precision, ensuring the Luxury Service that FIVE is renowned for.
  
• Complies with Legal Requirements by
  accurately copying and filing Guest Passports upon arrival and adheres to
  various Country and Company Procedures.
  
• Stays attuned to FIVE’s occupancy and average Room
  Rate, Month-To-Date, and Performance against budget requirements.
  
• Maintains a ‘FIVE-Star’ Awareness of
  Concierge Desk, Business Center, Guest Relations, and Loyalty Club policies and
  procedures to offer an Award-Winning Experience.
  
• Maintains Open Communication and
  shares information about previous and future shifts through the Front Office
  Logbook, enhancing the 'Vibe at FIVE.’
  
• Actively participates in increasing
  FIVE’s revenue by engaging in Upselling, Walk-Ins, and offering Additional
  Services that Enhance the FIVE Experience.
  
• Enforces FIVE’s credit policy,
  upholding the Gold Standard we're known for.
  
• Updates OPERA immediately with any
  changes, demonstrating a Commitment to staying Ahead of the Curve.
  
• Collaborates with Reservations to ensure
  Reception is fully updated on the day’s arrivals, embracing the ‘FIVER’ spirit.
  
• Executes all tasks Efficiently and
  Thoroughly, in line with our Award-Winning Expectations
  
• Manages any tasks assigned by the
  Front Office Supervisor, Duty Manager, or Front Office Manager, embodying the
  dedication of a true FIVE Tribe Member.
   

The Team

‘FIVERs’ are Cultured yet Chic, Confident
yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct ‘Vibe at FIVE’ and
apply it to create Insta-Perfect Experiences for our Guests that keeps them Coming
Back for More. If you Dream of being surrounded by Like-Minded Individuals who
share your Passion for Delivering Unforgettable Moments that last a Lifetime – then Look No Further and Unleash your Next-Level Potential.

Sustainable Indulgence at FIVE

FIVE is a leader in Sustainable Luxury
Living and Hospitality, with its UAE-based Destinations being the first and
only Hotels in the UAE to obtain the International Renewable Energy
Certificates (I-REC) for achieving 100% renewable electricity for 2022. The
company's Science-Meets-Styled ‘Sustainable Indulgence’ Ethos has led to a
completely LEED Platinum-certified operational hospitality portfolio. FIVE Palm
Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart Buildings.
FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved an impressive
84 Points under LEED v4's BD+C and ID+C rating system, making it one of just
five hotels worldwide to receive Platinum Certification. FIVE illustrates its Commitment
to making ‘Sustainability without Compromise on Luxury Living’ central to its Future
Vision, with FIVE LUXE
already on track to acquire LEED Platinum (BD+C). These Achievements highlight
FIVE’s Comprehensive and Committed Scope of Sustainability Strategy permeating Operations,
Governance and Community.

An Equal Opportunity Employer

The FIVE Tribe represents over 70
nationalities across its over 1500 ‘FIVERs’. FIVE is Committed to Hiring a Diverse
and Inclusive Workforce as an Equal-Opportunity Employer. Accordingly, FIVE
does not discriminate based on disability, race, age, sex, gender, sexual
orientation, ethnicity, religion or belief, nationality, marital status, or any
other basis protected under national or local laws. Ranked 10th on the Great
Workplaces in the UAE 2023 list of Large Organisations, the FIVE Tribe is more
than a group of people working together – it is a Family bonded by common Values
and Goals, Celebrating People, Culture and Diversity.

About FIVE Hotels and
Resorts

FIVE Hotels and Resorts prides itself
on being Disruptively Different and Daringly Unique. Our Growing Portfolio of Lavish
Destinations are the epitome of Glamour and Experiential Luxury, and currently
consists of FIVE Palm Jumeirah, FIVE Jumeirah Village, FIVE Zurich and FIVE
LUXE. Joining our Exceptional FIVE Tribe means you are part of a team who
Breaks Boundaries and offers Unbeatable Next-Level Experiences at FIVE’s
award-winning Hotels, Dining Concepts, and 360-Degree Immersive Nightlife
Venues. As part of the Accomplished FIVE Tribe, you will be part of a group of
High Achievers who Fearlessly Challenge Conventions on a Global Stage.