BlackStone eIT is looking for an experienced Omnichannel & Customer Experience (CX) Architect to lead our efforts in transforming customer interactions across all touchpoints. In this role, you will design and implement strategies that create seamless and personalized customer experiences, leveraging various channels and technologies. The ideal candidate will have a strong background in customer experience design, omnichannel strategies, and relevant technologies.

Key Responsibilities:

• Design and implement comprehensive omnichannel strategies to enhance customer engagement and satisfaction.
• Analyze customer journeys and touchpoints to identify opportunities for improvement and innovation.
• Collaborate with cross-functional teams, including marketing, sales, and IT, to ensure cohesive delivery of customer experiences across all channels.
• Evaluate and recommend technologies and platforms to support omnichannel initiatives, including CRM systems, marketing automation, and analytics tools.
• Lead the development of customer experience frameworks and guidelines that align with organizational goals.
• Monitor and measure customer experience performance, providing insights and recommendations for continuous improvement.
• Stay updated on industry trends and best practices in customer experience and omnichannel strategies.
• Provide thought leadership and training to teams on omnichannel customer experience practices.