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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

We are looking for a Principal Customer Success Manager based in Dubai (United Arab Emirates) to join our growing team as an individual contributor.

You will report to the Senior Director, Customer Success and be part of the Customer Success Team in Dubai, a group dedicated to delivering exceptional customer outcomes through data-driven solutions. This is hybrid schedule model position.

As the primary post-sale contact, you will use your deep customer and product knowledge to drive adoption, maximize value, and build long-term strategic partnerships. Your key responsibilities include:

• Develop trusted advisor relationships with executive sponsors to align Informatica's solutions with business goals.
• Report on implementation milestones for customer executives.
• Promote product capabilities and identify upsell and cross-sell opportunities.
• Demonstrate advanced features to deliver measurable business outcomes.
• Design ROI metrics to quantify solution impact.
• Address customer needs, adoption risks, and renewal strategies to boost retention.
• Manage escalations and collaborate with internal teams across functions.
• Prepare success reports and maintaining thorough documentation of customer interactions.
• Experience making customers feel valued through quality service.

• Experience managing complex customer accounts and driving adoption in a customer success or related role.
• Experience with customers' industry, decision-making process, business objectives, and strategic priorities.
• Communicate ideas clearly, builds alignment across teams, and negotiates with senior leaders.
• Collaborate effectively across teams, builds support for ideas, and helps guide projects toward successful outcomes.
• Solid knowledge of hybrid software deployment, data warehousing, databases, and/or business intelligence solutions.
• Background in customer-facing roles with a strong focus on customer satisfaction and use improvement.
• Fluent in English with mandatory proficiency in Arabic.

• Minimum of 5+ years relevant professional experience in customer success or similar field.
• BA/BS or equivalent educational background, we will consider an equivalent combination of relevant education and experience
• Minimum 8+ years of relevant professional experience

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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