At Emirates, we believe in connecting the world, to and through, our global hub in Dubai; and in constantly innovating to ensure our customers ‘Fly Better’. Emirates Group IT thrives on the dynamic nature of technology. Being pioneers in aviation innovation, we're always at the forefront, pushing boundaries. We're on the lookout for exceptional IT professionals to fortify our position as leaders in the industry. Embark on a journey with the world’s largest international airline and become a vital part of our cutting-edge information and technology team as Technical Product Owner - Salesforce.

Technical Product Owners (TPO) are the front door to multiple product engineering teams, owning the backlogs of work spread across features, functional, non-functional (NFR), BAU, Technical Debt, spikes, and ceremonies. Leading and empowering their teams, the TPO acts as a voice of the customer, partnering with business counterparts to lead the lifecycle for designated technology products and the underlying applications in their domain. They are accountable for enabling the business to achieve their objectives & strategic outcomes from concept through to operations.

We are seeking a Technical Product Owner - Salesforce for a business-facing technical role that requires a strategic balance between driving business process improvements and reducing Salesforce platform customizations. The TPO should have strong functional Salesforce knowledge, with the ability to elicit business requirements and to guide the business on Salesforce best practice processes and capabilities. The candidate must have Sales & Service Cloud knowledge and experience with Marketing Cloud would be a preference.

The ideal candidate will act as a trusted advisor to stakeholders, ensuring solutions align with business goals while maintaining platform integrity. This role demands the confidence and judgment to push back on non-essential requests, prioritizing high-impact changes and managing stakeholder expectations effectively to deliver scalable, sustainable outcomes. The candidate will support Technical Product Manager in driving Salesforce adoption within business as well as in creating and maintaining multi quarter roadmaps. The candidate will also be involved in writing statement of works and RFPs from functional scope perspective for vendors onboarding & selection activities.

In this role, you will:

• Responsible for the story content, acceptance criteria definition, and end story "sign off' across team backlogs, ensuring user stories are prepared on time for future PI's, refined frequently with the entire team, and prioritised accordingly in alignment with other team backlogs.
• Ensure Technical Debt and non-functional requirements are captured, refined, and prioritised across all sprints.
• Capture additional BAU, Ceremony, and Spike activities, and incorporate into team backlogs, within the boundaries of available capacity.
• Prepare contribution to PI demo, in conjunction with other applicable Product Owners.
• Maintain the quality and integrity of features within their technical and team boundaries, ensuring identification and contribution of risks and dependencies back to the Product Portfolio backlog.
• Attend and contribute to key Product Management meetings, in particular PI Planning.
• Define metrics to measure the success and performance of prioritised work, ensuring any further BAU iterations can be proposed and prioritised accordingly within the boundaries of available capacity.
• Participate in establishing and growing a community of Product Owners, building an identity for the role, focus upon collaboration, and identifying opportunities for improvement and growth.
• Contribute to the Product Management Communities and their continual evolution to help drive efficient practices and empowered teams.
• Be working with your team(s) to identify and capture team driven innovation ideas, consolidating across peer group for playback up to TPM (Technical Product Manager) community.

To be considered for the role, you must meet the below requirements:

• Degree or Honours (12+3) in IT.
• 5+ years of total experience in Information Technology including 2+ years practical experience of working as a Product Owner/Manager, in a team facing capacity, with proven record of driving discernible change and delivery, at pace.

Knowledge/Skills:

• Operations Research, Marketing science, Information Systems, e-Commerce or a combination of industry certification.
• Global Product (CSPO/SAFe/PSPO) trained and certified.
• Whilst not essential, some experience of working within a Scaled Agile framework, across multiple initiatives and circa 50+ teams.
• Demonstrated technical or domain expertise, utilising a depth and breadth of knowledge and practical experience within the specific domain or technical area. Stays up to date with regulatory and other changes in the technical area, and understands how they apply to the Emirates group.
• Well-versed with the tools for the Product Management aspects of software delivery.
• Strong and concise communicator at peer, line, and stakeholder levels.
• Builds strong relationships with peers and team members.
• Appetite for building and identifying value, with a customer centric mind-set.

Leadership role: Yes

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers.