Career Area:
Engineering
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Job Profile / Activities:
Responsibilities
- Manages a team of Service Engineers supporting MWL and PAV products that provides in-depth technical support and leads problem solving and quality implementation efforts for all supported products and services.
- Determining service level standards for customer service requests for product lines.
Answering technical questions for complex issues and procedures or handling technical problems with customers' products. - Prioritize and implement product improvements related to customer issues and manage cost impact.
- Implementing service strategies for a given product to improve its repairability and maintenance.
- Developing in-depth knowledge of organizational products and programs, as well as capabilities of team members within the department.
- In collaboration with Customer Solution Division, gathering marketplace requirements, product definition and specifications, product and services launches and life cycle management activities.
- Support NPI programs, including Field Follow program, parts/literature readiness, in region commercial readiness as of PAN, price list, POC set up etc.
Skills Descriptors
Organizational Leadership: Knowledge of leadership concepts and ability to use strategies and skills to enlist others in setting, embracing and achieving objectives.
Strategic Thinking: Knowledge of the importance of "big picture" thinking and planning; ability to apply organizational acumen and competitiveness to identify and maintain focus on key success factors for the organization.
Knowledge of Customers: Knowledge of various types of customers and ability to analyze customer activities, profiles and information.
Knowledge of Product Line: Knowledge of methodologies, tools and techniques for specific products; ability to develop product line processes and strategies.
Basic Qualifications:
Education: Bachelor’s degree in engineering
Language: English
Experience: Job-related experience, Strong business skills and Product/Application background
Top Candidates will also have:
- Direct Dealer Operations Experience (Example: Field Rep)
- Direct Product Support Experience (Example: Service Rep / Tec Rep)
- Direct Product Development Experience (Example: design engineer / tech lead / NPI lead)
- Direct Experience with MWL and / or PAV products
- Experience with leadership of people and/or projects
Important:
- Don’t forget to include a resumé in English in your profile in Workday.
- Please check your application status directly in the Workday system, as this is our primary method of communication. All updates regarding your application will be reflected.
Additional information:
Travel: Moderate travel required (25% of working time)
Note: This position requires the candidate to work onsite five days a week.
Posting Dates:
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
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