Overview Of The Role:

The Parts Supervisor at the Trade Point Counter will focus on sales and distribution of OEM and aftermarket spare parts, aiming to maximize revenue and profitability of the designated location. The role requires strategic planning and operational management, ensuring the delivery of high-quality service to workshop customers and expansion of business opportunities. The position demands leadership abilities to manage the team and engage effectively with other supervisors, departments, and stakeholders. Success involves a deep understanding of market dynamics and maintaining a strong customer relationship.

What You Will Do:

• Lead sales and distribution of OEM and aftermarket spare parts, tyres, and batteries to maximize revenue and profitability.
• Manage day-to-day operations of the Trade Point Counter (TPC) location.
• Achieve financial targets, budgets, and profitability objectives for the assigned location.
• Develop new business opportunities and expand relationships with independent workshop customers.
• Collaborate with internal teams and regional supervisors to deliver comprehensive product and service solutions.
• Prepare regular performance reports, forecasts, and business updates for stakeholders.
• Handle customer complaints effectively to ensure high levels of satisfaction and retention.
• Supervise, coach, and develop the TPC team to drive performance and alignment with business goals.
• Ensure compliance with company processes, sales discipline, documentation, and audit requirements.
• Support local marketing initiatives and work closely with Regional/National Managers on strategy and performance improvement.

Skills

Required Skills To Be Successful:

• Strong understanding of OEM/OES and aftermarket parts business, pricing strategy, margin management, and revenue growth.
• Ability to lead, coach, and develop a team, drive performance, and ensure alignment with business goals.
• Proven ability to build and maintain strong relationships with independent workshops, handle complaints effectively, and drive customer retention.
• Experience managing daily operations, inventory discipline, reporting, budgeting, compliance, and achieving profitability targets.

What Qualifies You For The Role:

• Bachelor's or Master's Degree in a related field preferred.
• Extensive industry knowledge, expertise, and experience.
• Proficient in local market knowledge and business acumen.
• Strong communication and interpersonal skills.
• Problem-solving and analytical skills.
• Project management experience.
• Ability to manage complexity and demonstrate adaptability.
• Organizational skills and stress management.