Join us at Miral Experiences!

Miral Experiences is a region’s leader in the management and operation of world-class, award-winning immersive attractions and experiences across Abu Dhabi. Our diverse portfolio includes some of the most iconic entertainment and leisure destinations, including Ferrari World Yas Island Abu Dhabi, Yas Waterworld Yas Island Abu Dhabi, Warner Bros. World™ Yas Island Abu Dhabi, SeaWorld Yas Island Abu Dhabi, CLYMB™ Yas Island Abu Dhabi, and TeamLab. Phenomena Abu Dhabi, and CLYMB™ Abu Dhabi, as well as cultural treasures like Qasr Al Watan.

We specialize in crafting unique experiences that cater to all tastes and ages, delivering a seamless blend of thrills, joy, and discovery. Our attractions are designed to ignite the imagination and create unforgettable memories for visitors from around the world. Whether you're seeking excitement, relaxation, or cultural enrichment, we offer something for everyone.

The Senior Manager – Fraud Control leads the design, implementation, and continuous improvement of Miral’s enterprise-wide fraud risk management, prevention, detection, and investigation framework across all business units and operating entities.

This role provides strategic and operational leadership to safeguard company assets, revenues, reputation, and stakeholders by embedding strong fraud controls, ethical practices, and regulatory compliance aligned with UAE laws, Abu Dhabi Accountability Authority (ADAA) requirements, and international best practices.

The role is suited to an experienced UAE-based professional with strong local regulatory knowledge and proven experience operating in complex, operationally diverse environments such as entertainment, hospitality, retail, or large asset-heavy organizations.

Key Responsibilities

Fraud Risk Management

• Lead the identification, assessment, and documentation of fraud risks across Miral operations including procurement, contracting, finance, revenue, ticketing, warehousing, asset management, and vendor relationships.
• Develop and maintain Miral’s enterprise fraud risk management framework, fraud risk register, and control library aligned with governance strategy and UAE regulatory expectations.
• Embed preventive fraud controls within business processes, systems, and policies to minimize risk exposure.
• Integrate Abu Dhabi Accountability Authority (ADAA) requirements and UAE Federal laws into fraud control design and monitoring.
• Utilize data analytics and continuous monitoring to proactively identify anomalies, red flags, and emerging fraud risks.

Investigation and Detection

• Lead complex and sensitive fraud investigations ensuring procedural fairness, confidentiality, evidence integrity, and compliance with UAE legal requirements.
• Establish and manage structured investigation methodologies including case intake, evidence gathering, interviews, documentation, and reporting.
• Coordinate with internal departments to ensure appropriate corrective, disciplinary, and remediation actions are implemented.
• Prepare investigation reports detailing findings, root causes, financial impact, and recommended actions.
• Liaise with regulators, law enforcement, legal advisors, and forensic specialists where required.

Procurement & Contract Oversight

• Provide fraud risk oversight across procurement and contract lifecycle management including tendering, evaluations, awards, variations, and payments.
• Detect and prevent risks such as bid-rigging, collusion, kickbacks, conflicts of interest, and procurement policy breaches.
• Support third-party due diligence processes, vendor risk assessments, and conflict-of-interest declarations.
• Ensure procurement fraud controls align with ADAA guidance and Miral governance standards.

Revenue & Operations Oversight

• Monitor fraud risks across ticketing systems, revenue collection, cash handling, refunds, discounts, promotions, and access controls across attractions.
• Conduct targeted reviews, surprise audits, and data-driven testing to identify revenue leakage and operational fraud.
• Support operational teams in implementing practical risk-based controls that balance fraud prevention with guest experience and operational efficiency.

Reporting & Awareness

• Develop fraud risk dashboards and reports highlighting trends, case outcomes, and mitigation strategies.
• Deliver fraud awareness and ethics training to employees and contractors.
• Promote a strong speak-up culture and support confidential whistleblowing mechanisms.
• Provide guidance to leadership on fraud risks, ethical dilemmas, and conflict-of-interest management.

Continuous Improvement

• Benchmark Miral’s fraud framework against international best practices such as ACFE, COSO, and ISO 37001.
• Lead initiatives to enhance fraud detection capabilities through automation, analytics, and integration with ERP and ticketing systems.
• Contribute to policy development including fraud policy, investigation protocols, whistleblowing framework, and disciplinary processes.

Qualifications

Essential

• Bachelor’s degree in Accounting, Finance, Forensic Audit, Law, or a related discipline.
• Certified Fraud Examiner (CFE) or equivalent fraud certification.

Desirable

• Certified Internal Auditor (CIA) or similar governance/compliance certification.

Experience

Essential

• Minimum 5 years of progressive experience in fraud control, investigations, compliance, internal audit, or risk management.
• Strong experience within the UAE regulatory environment, including knowledge of:
• Abu Dhabi Accountability Authority (ADAA) requirements
• UAE Federal laws related to fraud and financial crime
• Experience in large, complex, or government/semi-government organizations.

Desirable

• Experience in hospitality, entertainment, retail, or operationally intensive environments.
• Exposure to ERP systems, ticketing platforms, and data analytics tools for fraud detection.

Skills

• Strong investigative, analytical, and critical thinking capabilities.
• Excellent communication and reporting skills with the ability to engage senior stakeholders.
• High integrity, professionalism, and commitment to confidentiality.
• Ability to manage cross-functional stakeholders and influence without direct authority.
• Strong understanding of fraud schemes, forensic techniques, and internal control frameworks.

Shape the Future With Us

At Miral Experiences, we don’t just create world-class destinations - we create unforgettable memories for our guests and remarkable careers for our people.

From theme parks and attractions to guest services and behind-the-scenes roles, every member of our team plays a part in delivering exceptional experiences. We’re driven by passion, powered by innovation, and committed to excellence in everything we do.

We’re looking for passionate, driven, and talented individuals who are ready to grow, lead, and make a difference. No matter your background or expertise, there's a place for you at Miral Experiences.