• Role: Aftersales Executive
• Type: Contract
• Client Industry: Retail
• Contract Duration: Long term
• Start Date: Immediate

Key Responsibilities:

• Review and manage customer tickets on the ticketing platform in a timely and accurate manner.
• Perform operational tasks as per defined SOPs.
• Contact customers for validation and clarification of return/after-sales requests when required.
• Ensure proper documentation and resolution of cases within agreed SLAs.
• Identify process gaps and suggest improvements to enhance customer experience.
• Share structured feedback with Team Leaders (TLs) and Managers regarding trends, issues, and operational challenges.
• Maintain high accuracy, quality standards, and compliance with company policies.
• Adapt quickly to new tools, processes, and business challenges.

Skills

Requirements:

• Experience in customer service / aftersales / operations (E-commerce experience preferred).
• Hands-on experience with ticketing tools.
• Strong communication skills (verbal & written).
• Ability to speak confidently with customers for validation purposes.
• Strong analytical thinking and problem-solving skills.
• Creative mindset with a proactive approach to process improvement.
• Ability to work in a fast-paced environment.
• Good coordination skills with internal stakeholders and reporting managers.