Strategy

• Support the department in executing daily administrative and reporting activities in line withapproved policies and procedures.
• Ensure timely completion of assigned administrative tasks, documentation, and data entryactivities in compliance with organizational standards.
• Assist in implementing approved processes and guidelines to support departmentalobjectives.

Operations

• Maintain and update departmental records, files, and databases in both physical andelectronic formats while ensuring accuracy and confidentiality.
• Prepare and process correspondences, memos, and internal communication for reviewand approval.
• Coordinate scheduling requests, meeting arrangements, and logistical requirements fordepartmental activities.
• Assist in maintaining attendance, leave, and permission records in the Time &Attendance or related systems, and support preparation of periodic reports.
• Provide administrative support for onboarding activities such as preparing access cards,stationery, and office setup for new employees.
• Monitor and replenish office supplies and coordinate maintenance or repair of officeequipment.
• Perform clerical tasks including document scanning, photocopying, archiving, anddistribution of incoming and outgoing correspondence.
• Assist in handling internal requests, complaints, and task closures through approved RTAsystems and tools.
• Support coordination with HR, Procurement, and Finance for routine administrativerequirements (training nominations, requests, purchase orders, etc.).

Product / Process Improvement

• Follow approved administrative procedures and filing systems to ensure consistency andcompliance with information security requirements.
• Identify minor gaps or repetitive issues in administrative processes and escalate them tothe Senior Officer or Supervisor for resolution.
• Participate in departmental initiatives and awareness sessions on new systems, digitaltools, and administrative standards.
• Contribute to continuous improvement by maintaining accurate data and providingfeedback from daily operations.

• High School/ Diploma in relevant field
• 2+ Years in case of Diploma (5+ Years in case of High School)
• Strong executive communication and professional correspondence skills
• Knowledge of general administrative practices and procedures
• Ability to manage intranet content and ensure governance standards
• Skilled in presentation design and executive-level reporting
• Understanding of the organization’s business context and operational environment
• Proficiency in technical and analytical reporting
• Experience in committee and team governance
• Competence in knowledge and innovation management initiatives
• Skilled in policy implementation and compliance monitoring
• Familiarity with quality, health, and safety compliance standards
• Ability to manage stakeholder engagement and follow organizational protocols