We are seeking a Senior Executive - Individual Health Insurance for our Dubai Office who will be responsible for managing the end-to-end sales and servicing of individual health insurance products.

The role involves engaging directly with walk-in clients, inbound leads, and referrals to provide competitive quotations, convert sales, and deliver high-quality customer service.

Main Responsibilities to include:

• Promote and sell Individual Health Insurance
• Handle incoming client queries, walk-ins, and digital/phone inquiries
• Generate leads through referrals and cross-selling
• Meet assigned sales targets and KPIs

Customer Service & Relationship Management

• Provide personalized and efficient service to individual clients
• Explain policy terms, coverages, and exclusions clearly to customers
• Follow up on quotations, renewals, and client feedback
• Ensure high customer satisfaction and retention
• Policy Processing & Coordination
• Obtain quotations from insurance providers and prepare comparison sheets
• Coordinate with underwriters for special approval or non-standard cases
• Ensure timely policy issuance, endorsements, and documentation
• Process renewals and amendments efficiently
• Ensure all transactions comply with internal policies and regulatory guidelines (CBUAE, Insurance Authority)

Requirements:

• Bachelor's degree or equivalent in a related field
• 4-6 years of experience in health insurance, preferably working with a Broker in the UAE
• Good understanding of Individual Health Insurance products
• Proficient in English (Arabic is an advantage)
• Strong interpersonal, negotiation, and customer service skills
• Familiarity with insurance portals and CRM systems
• Customer-oriented and proactive
• Target-driven with attention to detail

Skills

Technical & Industry Expertise

• UAE Health Insurance Knowledge: Comprehensive understanding of individual health insurance products, coverage, and policy exclusions.
• Regulatory Compliance: Knowledge of CBUAE and Insurance Authority guidelines and standards.
• Systems Proficiency: Experience with insurance portals and CRM systems.
• Education: Bachelor’s degree or equivalent in a relevant field.

Sales & Operational Skills

• Full-Cycle Sales Management: Proven ability to manage the process from lead inquiry to conversion.
• Lead Generation: Proficiency in sourcing new business through referrals and cross-selling.
• Policy Administration: Capability to handle quotations, comparison sheets, policy issuance, renewals, and amendments.
• Underwriter Coordination: Experience negotiating and managing special approvals or non-standard cases.
• KPI Management: Ability to consistently meet or exceed assigned sales targets.

Interpersonal & Soft Skills

• Customer Service: Commitment to providing personalized, efficient service and high client retention.
• Negotiation & Communication: Strong interpersonal skills for client persuasion and policy explanation.
• Language Skills: Professional fluency in English (Arabic is a distinct advantage).
• Attention to Detail: Precision in documentation and compliance reporting.
• Proactivity: A target-driven, customer-oriented mindset.