About Us: Alfit is a new insurance venture being launched by AEGI, designed to establish a modern, customer-centric platform within the insurance sector. The business will initially focus on health, life, and travel insurance products, with a clear roadmap for future expansion across additional lines. As we approach our official launch, we are entering a critical growth phase and are actively building a high-caliber team. We are seeking professionals who are motivated to be part of a next-generation insurance company, combining innovation, operational excellence, and customer focus, led by a leadership team comprising highly respected veterans of the insurance industry. Role Purpose: The role is responsible for executing Alfit Insurance's day-to-day financial-crime and operations regulatory compliance activities, ensuring that customer onboarding, transactions and counterparty interactions meet UAE AML, sanctions, KYC, FATCA/CRS and PCI-DSS requirements at all times. The role is the operational front line for alert handling, screening, and the implementation of regulatory change within Operations, and acts as a key liaison between Operations, Compliance and the wider risk control environment. The position plays a critical role in protecting Alfit's license, reputation and customers from financial-crime exposure, and supports the department Head in maintaining a robust first-line compliance posture as Alfit scales. While Alfit launches with a focus on Health and Life insurance, the role is designed to scale and extend its compliance coverage to additional Lines of Business (including Property & Casualty from Year 2 onwards) as Alfit's product portfolio expands. Responsibilities: 1. Financial Crime & Regulatory Compliance Operations: • Execute day-to-day Alert Management activities across Sanctions, PEP, KYC, Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), Transaction Monitoring, FATCA and CRS, within agreed SLAs and quality standards. • Conduct screening of new and existing customers, brokers, providers and counterparties against sanctions lists, PEP databases and adverse-media sources, escalating true positives in line with the escalation matrix. • Support the operational implementation of AML, KYC, sanctions, FATCA/CRS, PCI-DSS and other applicable financial-crime and conduct-related regulatory requirements across Operations. • Contribute to the operational rollout of new regulatory changes in partnership with Compliance, Risk, Legal and the affected Operations sub-units. • Maintain accurate, audit-ready records of alerts, screening decisions, due-diligence files and supporting evidence in the relevant systems. • Contribute to the design of alert handling, screening and case-management workflows in a way that supports extension to additional Lines of Business (Property & Casualty, Motor, Marine, Aviation) as Alfit's product portfolio expands, ensuring the underlying methodology remains LOB-agnostic. • Escalate complex, high-risk or disputed cases to the department Head with documented analysis and recommendations. 2. Customer Orientation – Voice of Customer & Complaint Contribution: • Contribute to Alfit's Voice of Customer (VoC) framework by surfacing customer and broker feedback collected through the compliance and onboarding touchpoints. • Contribute to the investigation, resolution and root-cause analysis of compliance-related complaints, in coordination with the Complaints Management Senior Officer who owns operational complaint handling. • Promote customer-first behaviours in every interaction and advocate for the customer perspective in cross-functional discussions, while maintaining the integrity of compliance controls. 3. Compliance Orientation: • Ensure all financial-crime and regulatory compliance activities meet CBUAE, UAE AML/CFT law, applicable health-regulator rules (DHA, DOH, MOHAP), PDPL, FATCA, CRS and PCI-DSS requirements, as well as Alfit's internal policies. • Maintain accurate, audit-ready records of compliance activities, screening outcomes, due-diligence files and remediation actions in the relevant systems. • Adhere to approved SOPs, escalation matrices and regulatory guidance at all times, and flag any deviation, ambiguity or emerging risk to the department Head. • Support internal and external audits, regulatory inspections and MLRO reporting cycles by providing documentation, addressing queries and executing corrective actions. 4. Performance & Quality: • Meet individual service-delivery targets, including alert handling SLA, screening accuracy, false-positive rates, case quality and timeliness of escalations. • Participate in quality calibration sessions and act on QA feedback to continuously improve case quality and decision consistency. • Use the core insurance management system, screening and case-management tools, knowledge-management platforms and regulatory databases effectively to deliver consistent compliance outcomes. • Contribute to the maintenance of FAQs, knowledge-base articles and compliance job aids. • Maintain clear communication with internal stakeholders (peer ORCQ Senior Officers, Customer Experience, Medical Operations, Policy Management, Underwriting, Finance, Compliance, Legal, IT) and external parties (TPAs, brokers, providers, regulators). 5. Continuous Improvement: • Participate in the development of Business Requirements and the conduction of User Acceptance Testing (UAT) for new system features, screening rules, fixes and enhancements affecting compliance workflows. • Identify recurring alert patterns, false-positive drivers and process inefficiencies, and propose tuning, automation or rule-base improvements to the department Head and affected function owners. • Contribute to the design and refinement of compliance workflows, screening rules and controls in collaboration with Compliance, Risk, IT and the Operations sub-units. • Support the operational onboarding of new Lines of Business (initially Property & Casualty in Year 2), ensuring compliance workflows, screening rules and regulatory obligations are appropriately extended to cover the new product scope. • Provide backup coverage and operational support to the Senior Officer - Non-Financial Risk & Control Management during absences and peak periods, with priority on shared compliance and control activities. 6. Overarching Accountabilities: • Adhere to Alfit's standards, policies and regulatory requirements at all times. • Embody Alfit Insurance's core values and promote customer-first behaviours. • Support new-joiner onboarding and share subject-matter knowledge with peers. • Undertake additional administrative and operational tasks as required to ensure business continuity.

Requirements: Education: • Bachelor's degree in Business Administration, Law, Finance, Risk Management, Compliance or a related field. • Professional certifications in financial crime or compliance (e.g., CAMS, ICA Diploma in AML, ICA Diploma in Financial Crime Prevention) are strongly preferred. Experience: • Minimum 5 years of experience in financial-crime compliance, AML alert handling, sanctions screening or KYC operations within the UAE financial services sector (insurance, banking or related). • Proven track record handling regulatory alerts and case investigations to professional standards. • Prior exposure to CBUAE inspections or regulatory audits is an advantage. • Experience supporting multi-LOB insurance operations or LOB launches is an advantage Knowledge & Key Skills: • Solid working knowledge of UAE AML/CFT law, CBUAE conduct requirements, sanctions regimes (UN, OFAC, EU, UAE), FATCA, CRS and PCI-DSS. • Hands-on experience with sanctions and PEP screening tools, transaction monitoring systems and case-management platforms. • Exposure to multi-LOB insurance environments (Health, Life, P&C) and their respective financial-crime and regulatory considerations is an advantage. • Familiarity with AI-augmented AML monitoring, false-positive optimization and machine-learning-based transaction monitoring techniques is an advantage. • Strong investigative and analytical mindset, with the ability to assess risk indicators, document decisions and escalate appropriately. • Excellent written and verbal communication skills in English; Arabic is an advantage. • Proficiency in MS Office (particularly Excel) and familiarity with regulatory reporting tools.