Job description

We are seeking a polished, reliable, and adaptable Wellness Operations & Client Support Associate to support a growing wellness and lifestyle business ecosystem across operations, client communication, order fulfillment, wellness product sales support, and business development support.

This role is ideal for someone who is highly organized, proactive, presentable, and confident communicating with clients in a calm and professional manner. The position requires flexibility and the ability to move comfortably between operational responsibilities and client-facing tasks depending on the needs of the business.

This role is best suited for someone adaptable, proactive, and comfortable working across evolving business needs.

Key Responsibilities

Operations & Fulfillment

* Process and prepare customer orders

* Carefully pack wellness and ritual products according to brand standards

* Coordinate courier pickups and deliveries

* Maintain product organization and inventory

* Assist with stock counting and operational organization

Client Communication

* Respond to client inquiries via email and WhatsApp

* Maintain professional and polished communication

* Follow up with leads and customer requests

* Provide basic guidance regarding products and services

Wellness Product Sales Support

* Receive clients interested in sound healing bowls and wellness products

* Assist clients throughout the sales process in a calm and professional manner

* Learn the basics of the product catalog and communicate product features confidently

* Maintain presentation standards within the workspace and operational environment

Business Development Support

* Reach out to yoga studios, wellness centers, hotels, spas, and concept stores for product distribution and placement

* Assist with partnership outreach and follow-ups

* Support wholesale and stocking initiatives for wellness products

Requirements

* Based in Dubai or willing to relocate to Dubai

* Strong spoken and written English is mandatory

* Excellent communication and interpersonal skills

* Presentable, professional, and organized

* Comfortable interacting with clients

* Able to multitask and adapt to changing priorities

* Independent, reliable, and detail-oriented

* Comfortable working within a wellness and lifestyle environment

* Comfortable with both operational and client-facing responsibilities

Bonus Qualifications

* Previous experience in hospitality, wellness, retail, sales, or client relations

* Experience with order fulfillment and logistics coordination

* Familiarity with wellness products or holistic lifestyle brands

* Additional languages are a plus but not required

Additional Notes

* This is a dynamic, multi-functional role within a founder-led business environment

* Adaptability, initiative, and professionalism are extremely important

* Training will be provided for product knowledge and brand positioning

Application Requirements

Please apply with:

* CV / Resume

* Recent photo

* A short voice note in English introducing yourself and describing your previous experience

* Your salary expectations

Skills

Operations Management

Order Processing & Fulfillment

Inventory Management

Logistics Coordination

Courier Coordination

Stock Management

Organizational Skills

Attention to Detail

Multitasking

Time Management

Adaptability & Flexibility

Problem Solving

Independent Working