Job Description

Roles & Responsibilities

• Technical SME for the technologies listed in the Competency table below.
• Handle Medium & Large projects.
• Deliver Projects within schedule and budgets.
• Critical customer incidents/breakdowns, troubleshooting them within the agreed service levels for self and team.
• Reporting of all KPIs related to Service Delivery
• Adherence to Process, Policies & Procedures
• Maintain and acquire Certifications as per Business Requirements for self and team.
• Escalating and coordinating with SMEs/vendors for critical cases and major implementation related issues.
• Willing to work on-field at customer premises for undertaking Projects & Support functions based on the requirement.
• Provide a consultative approach in delivering Projects & Support Functions which can lead to additional opportunities.
• Design, deploy, and operate Cisco ACI (EVPN-VXLAN) data center fabrics.
• Implement and support Cisco Software-Defined Access (SDA) using DNA Center.
• Design and manage VMware NSX-T overlays, gateways, and micro-segmentation.
• Deploy and optimize Next-Generation Firewalls (Palo Alto, Fortinet, Cisco).
• Design and manage enterprise wireless networks using HPE Aruba & Cisco.
• Configure and administer Aruba ClearPass for NAC, 802.1X, guest access, and BYOD.
• Integrate wired, wireless, and security platforms with identity systems (AD/LDAP).
• Deploy and manage Secure Web Proxy (WSA) and Secure Email Gateway (ESA) solutions
• Act as L3 escalation for complex incidents and perform RCA analysis.
• Lead upgrades, migrations, technology refreshes, and optimization initiatives.
• Prepare and maintain HLD, LLD, As-Built, and operational documentation.

Desired Candidate Profile

• CCIE (Enterprise or Data Center)
• HPE Aruba (ACMP / ACMX / ClearPass)
• VMware VCP-NV / VCAP-NV
• Palo Alto PCNSE
• Fortinet NSE 7 or higher
• Solid understanding of routing, switching, and EVPN architectures.
• Experience with Wi-Fi 6 / 6E / Wi-Fi 7 enterprise deployments.
• Proven ability to troubleshoot complex, multi-vendor environments.
• Strong written and verbal communication and analytical skills
• Ability to multi-task, prioritize multiple objectives, initiatives, and requests.
• High Degree of Perseverance.
• Very good Customer handling Skills.
• Can Do attitude.
• Open to learn new technologies.