Job Description

Roles & Responsibilities

• Provide first-line support to users experiencing technical issues, ensuring timely and effective resolutions to minimize downtime.
• Diagnose hardware and software problems through remote troubleshooting tools, enhancing customer satisfaction with efficient solutions.
• Install, configure, and maintain operating systems and applications, ensuring compliance with organizational standards.
• Manage user accounts and permissions, safeguarding sensitive information while enabling appropriate access for all users.

Desired Candidate Profile

• A bachelor's degree in computer science, information technology, or similar.

• 3-5 years of experience as an IT support specialist.

• Exceptional ability to provide technical support and resolve queries.

• In-depth knowledge of computer hardware, software, and networks.

• Ability to determine IT needs and train end-users.

• Proficiency in IT helpdesk software, such as Freshservice and SysAid.

• Experience in documenting processes and monitoring performance metrics.

• Advanced knowledge of database maintenance and system security.

• Ability to keep up with technical innovation and trends in IT support.

• Exceptional interpersonal and communication skills.