Job Description

Roles & Responsibilities

The SAP Case Management Functional Consultant is responsible for supporting the implementation, configuration, testing, training, and post go-live support of SAP Case Management and related SAP solutions. The role requires strong end-to-end business process understanding, integration awareness with other SAP modules and third-party applications, and the ability to translate business requirements into practical SAP functional solutions.

Duties and Responsibilities

• Implement SAP Case Management and NetWeaver Folder Management during implementation, enhancement, and support assignments.

• Gather, analyze, review, and validate business requirements with key business stakeholders and project teams.

• Prepare, review, and validate business process documentation and Blueprint / solution design documents.

• Configure SAP solutions based on approved business requirements and agreed solution design.

• Execute unit testing, system testing, integration testing, and support final user acceptance testing with business teams.

• Identify customization and development requirements and communicate them clearly to the technical / ABAP development team.

• Support workflow, forms, Fiori, integrations, and API-related functional requirements in coordination with technical teams.

• Prepare functional specifications, test scripts, issue logs, and user training materials as required.

• Deliver key user training and knowledge transfer during the project lifecycle.

• Prepare key user manuals and handover documentation for business and support teams.

• Monitor assigned scope, deliverables, and timelines to ensure project activities are completed as planned.

• Provide post go-live support, issue analysis, defect resolution coordination, and continuous improvement recommendations.

Desired Candidate Profile

• SAP Case Management.

• NetWeaver Folder Management.

• SAP functional configuration and business process mapping.

• ABAP debugging awareness and ability to coordinate effectively with ABAP developers.

• SAP Workflow functional understanding.

• SAP Fiori functional awareness and user experience considerations.

• Integration / API awareness with SAP and third-party applications.

• ERP and information systems knowledge.

• Logical thinking, problem-solving, analytical skills, and structured documentation skills.