Job Description

Roles & Responsibilities

• Credit Operations & Customer Management

· Manage new customer creation, code extensions, and amendments of the entities in SharePoint/SAP systems

· Ensure timely trade license updates, customer tier classification, and compliance checks

· Process ad-hoc approvals for sales orders to avoid business disruption in the entities

· Approve bank guarantees, cheque management (extension, replacement, withdrawal) in Share Point

· Oversee customer blocking and unblocking based on customers bounced cheques in Share Point/SAP systems

• Credit Risk Assessment & Compliance

· Apply and share Al Etihad Credit Bureau and D&B credit reports with the entities for evaluating customer creditworthiness

· Perform World-Check / compliance screening for new and existing customers in Refinitiv system

· Monitor customer exposure and recommend appropriate credit limits and payment terms

· Ensure adherence to internal credit policies and controls

• Accounts Receivable & Collections Support

· Support collection activities and follow-ups with the collection agencies/entities

· Arrange monthly outstanding review meetings with the selected entities

· Assist in reducing overdue balances and improving cash flow of the entities

· Coordinate with Finance/IT teams to resolve customer tier mismatch in SAP

• Reporting & MIS

· Prepare and analyze:

o Debtors ageing reports (entity & consolidated)

o Receivables dashboard (entity & consolidated)

o Overdue & exposure reports (entity)

o Top 10 overdue customers analysis (entity & consolidated)

· Ensure accuracy in on-account credit reporting and reconciliation

· Provide insights into management decision-making

• Systems & Data Management (SAP / SharePoint)

· Maintain accurate customer master data in SAP

· Update customer contact details, address, trade license expiry, and salesman assignments in SAP

· Ensure proper documentation and workflow management in SharePoint systems and Open Text systems

• Policy Review & Strategic Activities

· Support annual credit limit and payment term reviews of the entities

· Assist in provisioning and blacklisting processes between GL and entities

· Contribute to process improvements and automation initiatives

· Handle special assignments (e.g., BRC, reconciliations, Power Point presentations)

Desired Candidate Profile

• Bachelor’s degree in finance, Accounting, or Business Administration

• 3–5 years of experience in credit control / credit management (UAE preferred)

• Experience in SAP (mandatory) and SharePoint workflows

• Strong understanding of UAE credit practices, banking instruments, and AECB report