Job Description
Roles & Responsibilities
Previous experience in a luxury service environment, preferably within the UAE (5-star hotel, premium corporate setting, or high-end hospitality).
Front office or reception experience with a strong understanding of guest-facing service standards.
Excellent verbal and written communication skills in English — well-spoken, articulate, and confident in all interactions.
Ability to deliver and consistently exceed associate and guest satisfaction and engagement expectations.
Strong interpersonal skills with the proven ability to establish and maintain positive relationships with clients, customers, and service providers.
Proficiency in Microsoft Office 365 and familiarity with visitor management or reception management systems.
Good people management skills with a collaborative and proactive approach.
This is a mandatory selection criterion. Candidates must demonstrate:
Immaculate personal grooming and professional appearance consistent with 5-star hotel or luxury corporate standards at all times — polished, well-presented, and dressed in accordance with the company's dress code policy.
Well-spoken with fluent, professional English communication — clear diction, warm tone, and confident delivery in all guests, client, and executive interactions.
Refined personal etiquette and conduct: courteous, composed, discreet, and solution-oriented — particularly under pressure or when managing VIP or senior stakeholder interactions.
Strong brand awareness: the ability to embody and project the organization’s values, culture, and image as the face of the business.
A naturally welcoming and professional appearance that instils confidence and comfort in all visitors from the moment they arrive.
Desired Candidate Profile
- A high school diploma or equivalent is required; a degree in Hospitality Management or a related field is a plus.
- A minimum of 1-2 years of experience in a customer-facing role within the hospitality industry.
- Proficiency in hotel management software (PMS) and standard office applications.
- Exceptional communication and interpersonal skills, with the ability to engage diverse clientele.