Job description

Job Purpose:

• Succession the Transfer Agency Services Manager/AVP in handling and processing the operations & automations.

  
  

• Communicating with many entities (Clients/Counterparties/Fund administration) both local and global.

  
  

• Responsible for building the required operational infrastructure of diverse Funds products like mutual funds, fixed income funds, hedge funds, structured funds , ETFs., etc., and Clients’ requirements.

  
  

Key Accountabilities:

Policies, Systems, Processes & Procedures 

 Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.

 Demonstrate compliance to organization’s values and ethics at all times to support the establishment of a value drive culture within the bank. 

Continuous Improvement 

§ Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction. 

Reporting

§ Assist in the preparation of timely and accurate statements and reports to meet clients’ & department requirements, policies and quality standards.

Job Context:

• Performing transactions related to investors: subscriptions, capital calls, redemptions, distributions, & transfer of shares/units

  
  

• Processing of Financial & Non-Financial transactions through internal systems as per regulatory and client requirement

  
  

• Daily & weekly reconciliations of positions and Transactions. Investigation and resolution of recon breaks

  
  

• Review AML/KYC documents for all entity types, i.e., Corporates, foundation/charities, institutional investors, retail investors, HNIs, designated bodies, etc. 

  
  

• Ensure all clients’ & investors’ KYC records are compliant with regulatory standards.

  
  

• Tracking and periodic renewal of KYC documents by ensuring timely communication and collection of information.

  
  

• Retain/archiving of investor and client documentation ensuring a full audit trail exists for subsequent retrieval.

  
  

• Review and investigate Alerts generated by the system and resolving it with various discounting factors as per Sanctions/PEP guidelines.

  
  

• Hands-on Fund Setup, Investor Setup, Company Setup, Contacts, and circulation list updates over internal applications

  
  

• Handling and processing of Payout transactions (units Dividend, cash dividend, Early Bonus, Coupon payment, etc)

  
  

• Client & Investor reporting – ensure all reports are prepared with 100% accuracy and delivered on time.

  
  

• Assisting the Account Managers of Fund Services by fulfilling the reporting duties in connection with FATCA and CRS regulations

  
  

• Assist with Tax audits and tax returns. Provide reports as per clients’ requirements.

  
  

• Coordinate and support Fund Accounting with all NAV processes – calculation & publishing of NAV.

  
  

• Checking funds NAVs are updated correctly in the system and if any discrepancy, contact the related parties to resolve.

  
  

• Checking the daily report of subscription/redemption figures that will be used in the calculation of the end of day NAV.

  
  

• Data Management – Create and maintain Investor Data as per clients’ & regulatory requirement. Ensure 100% accuracy.

  
  

• Reviewing and processing of Management / Performance fees and incentive fees

  
  

• Prepare and print confirmation letters to be sent to unit holders for subscription, redemption and switching.

  
  

• Support all adhoc requests received from clients & assigned by Manager, as per department guidelines and procedures.

  
  

• Support all internal/external audit activity by providing support in relation to TA documents/information.

  
  

• Communicating/escalating issues to management when applicable. Handling and maintenance of confidential client documentation.

  
  

• Ensure that all applications are completed before the cut off time/date.

  
  

• Check investor’s account and investor holding before proceeding with the transaction.

  
  

• Provide data and prepare weekly/monthly MIS, Capacity plan, KPI, etc.

  
  

• Identify & implement process control and provide innovative ideas for process enhancements.

  
  

• Comply with organization policies and regulations. Stay informed on industry developments and changes in regulation.

  
  

• Ensure all transactions (financial & non-financial) and data are confidential.

  
  

Minimum Qualification

• Bachelor’s degree in Bachelors in Business Administration, Banking & Finance, Accounting or related discipline.

  
  

Minimum Experience

• 5 years’ relevant experience in Transfer Agency Services & Investment Services/Operations with at least 3 years in similar positions of progressively increasing managerial responsibilities in the CENTRALIZED OPERATIONS function.

  
  

• Need to have good understanding of Excel and hands on the formulas like V-lookup, H-lookup match, index and IF functions, etc.

  
  

• Fair understanding of SWIFT (MT103, MT202, etc.), FED payment, Internal Transfer, & FX transactions 

  
  

• Able to read Standard settlement Instructions ( SSIs ) and identify any missing/incorrect information

  
  

• Must be a team player, capable of multi-tasking and able to work within tight deadlines 

  
  

About Us:
First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Our commitment to excellence and innovation drives us to provide top-tier financial solutions to our clients.
Life at FAB:
Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of our stakeholders to "Grow Stronger." We embrace the needs of our customers across the globe with a sense of responsibility and confidence driven by extensive expertise that can only be delivered by an ambitious world-class organization
Career Development:
FAB offers unique career choices, a chance to innovate, craft solutions for the future, and express yourself in a performance-based culture that will unleash the best in you. Whether you are an experienced professional or just starting your career, FAB provides a range of learning and development initiatives to support all employees through training and skill development.
Our Values:
At FAB, we place our customers at the core of our activities, live our values each day in every way, celebrate achievements, and empower each other to deliver leading solutions. We have structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globaly that rewards your hard work and dedication.
Join our team and be part of a journey to shape the future of banking.