Job description

Key responsibilities are as under: -

• Direct supervision and engagement on timely fulfilment of day-to-day tasks, business requirements and regular housekeeping activities in accordance with the regulatory and performance standards of the organization.

  
  
• System authorization of encoding of credit limits, limit activation, CA’s, Facility Offer Letter (FOL) and other related releases from Credit / Documentation Unit, Project Payment Certificate (PPC) discounting/ settlements, Share Valuation Report (SVR), availment tickets, suspension of interest, write-off entries, charges and fees, fixed deposit lien release and all other limit control related tasks
• Authorization of Internal Memos (IOM), Customer grade change.
• Monitor work submission channels (emails or any other workflow channels in use) for daily task allocation within the Unit
• Oversee issuance and sign off Liability/No Liability Certificates
• Authorization of corporate obligor details based on the requests received from UAE and International branches (in accordance with the approved operating model) in line with the local regulations of the respective jurisdictions. 
• Ensure performance of daily or periodic tasks, updating of trackers, proper archival of documents in custody, oversee monthly activities including review of Credit limits in GLCMS, accuracy with regards to application of interest rates in system (ADI/ACI/GDI/GCI)
• Target 100% satisfaction rating by internal customers by providing superior service quality, manage internal customer relationships and ensure that queries and exceptions are addressed efficiently with proactive measures
• Ensure timely response to service and support requests, queries, escalations and deficiency reports
• Stay abreast of latest developing concepts, new regulations by the UAE Central Bank, other legal entities and Corporate Credit guidelines
• Create efficient leave plans within the team to support operational task
• Maximize available manpower to meet business demands
• Ensure rational distribution of tasks/transactions among team members
• Facilitate on the job training for staff and conduct knowledge sharing sessions 
• Identify suitable training for self and team members
• Monitor overall output of the team
• Create adequate back-up for self and each team members
• Ensure timely performance feedback, recognition and acknowledgement
• Provide appropriate guidance and clarity to team members on adherence to organization values and policies
• Conduct regular constructive and objective performance feedback/review sessions
• Support Unit Head by undertaking designated back-up duties
• Support Unit Head in various business endeavours 
• Undertake special projects/assignments as and when delegated by HO- CCU & Sanctions / HCAD / Senior Management ensuring timely and adequate engagement.
• Spearhead creation of comprehensive Standard Operating Procedures (SOP), Service Level Agreement (SLA), Process Note (PN) and other related guidelines and control tools.
• Track TAT against agreed SLA’s and provide regular updates to Management on unit productivity.
• Ensure adherence to published Standard Operation Procedures (SOP) and understanding of relevant products, procedures and Delegation of Authority (DOA) of the Bank.
• Complete the annual Risk and Control Self- Assessment (RCSA) exercise as required and perform operational risk control assurance testing as required for the RCSA.
• Maintain and update the annual Business Continuity Plan (BCP) for the Unit, Conduct Business Impact Analysis (BIA) and Risk Assessment to identify critical business functions / processes.
• Prepare and analyse various reports as directed by HO- CCU & Sanctions / HO-CAD/ Senior Management
• To identify service improvement opportunities and spearhead implementation
• Report Key Risk Indicators (KRI) and operational near miss/loss incidents in a timely manner.
• Policies, Systems, Processes & Procedures 
• Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner. 
• Demonstrate compliance to organization’s values and ethics
• To support the establishment of a value drive culture within the bank all times with Continuous Improvement, contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction. 
• Reporting
• Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies and quality standards.
• Zero Loss; NIL near miss / income leakage event; target zero high risk error
• Target zero complaints, minimum 95 % adherence to TAT standards as agreed with business. Achieve more than 90% satisfaction score in the internal customer survey.
• NIL unauthorized breaches in policy/regulatory requirements and standard operating procedures (SOP), ensure Satisfactory rating in all audits - INA/RMU/ORC
• NIL breaches in housekeeping (reconciliations, tracers, activity tracker, etc.)
• NIL critical findings in regulatory /external/internal audits.
• Put forward process improvement proposals 
• Work with the line manager in introducing strong tools/processes to identify/ease BAU risks attached to the unit.
• Pursue opportunities for enhancing operative efficiencies along with adequate monitoring
• Always ensure excellent housekeeping standards.
• Bachelor’s degree or related discipline.
• Minimum Experience
• Relevant experience in the banking sector with at least 6 years in similar positions of progressively increasing managerial responsibilities in the credit facility function.

Minimum Qualification

• Bachelor’s degree or related discipline.

  
  

Minimum Experience

Relevant experience in the banking sector with at least 6 years in similar positions of progressively increasing managerial responsibilities in the credit facility function. 

About Us:
First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Our commitment to excellence and innovation drives us to provide top-tier financial solutions to our clients.
Life at FAB:
Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of our stakeholders to "Grow Stronger." We embrace the needs of our customers across the globe with a sense of responsibility and confidence driven by extensive expertise that can only be delivered by an ambitious world-class organization
Career Development:
FAB offers unique career choices, a chance to innovate, craft solutions for the future, and express yourself in a performance-based culture that will unleash the best in you. Whether you are an experienced professional or just starting your career, FAB provides a range of learning and development initiatives to support all employees through training and skill development.
Our Values:
At FAB, we place our customers at the core of our activities, live our values each day in every way, celebrate achievements, and empower each other to deliver leading solutions. We have structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globaly that rewards your hard work and dedication.
Join our team and be part of a journey to shape the future of banking.