Job description

Company Description

SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.

Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments and 371 Branded Residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.

A wondrous and striking landmark in Downtown District, designed by the award- winning architects and interior designer Paul Bishop, the SLS Dubai is a unique cabinet of curiosities that never ceases to delight.

• Clean and service bedrooms, bathrooms and associated areas to the standard of hygiene and cleanliness required by the hotel.
• Re-sheet all rooms daily with clean linen, ensuring creases are removed; dust all furniture; fully clean bathrooms; replenish all guest supplies and stationery; vacuum all rooms thoroughly.
• Record all serviced rooms on worksheet, report and record any rooms that cannot be serviced
• Ensure that all VIP gifts are replenished daily.
• Assist Floor Supervisors in ensuring that guest room flowers and plants are watered and replenished as required.
• Dispose of all rubbish and dirty linen correctly.
• Ensure that all materials are used and stored correctly. Ensure that all equipment is maintained in a serviceable condition and report faults immediately.
• Create and maintain a personal respectful rapport with all guests. Deal with their requirements and enquiries. Handle guest complaints promptly and with thorough follow up, referring to others when necessary.
• Follow key signing procedures and take responsibility for assigned keys.
• Hand in all lost property to Director of Housekeeping or Manager in charge immediately and follow hotel policies and procedures.
• Assist in stocktaking as required.
• Assist in special cleaning projects as required.
• Ensure that the hotel linen is treated correctly in accordance with the Housekeeping standards.
• Ensure that all guest property is handled in an efficient and correct manner.
• Report any damage to bedding, curtains, blinds and soft furnishings to the Floor Supervisor.
• Report to the Floor Supervisor any room that does not require service - “Do Not Disturb” or double locked.
• Report any shortage of linen, supplies or equipment to the Floor Supervisor.
• Undertake and complete any special projects, tasks or other reasonable request by your department head and/or Hotel Management.

• Proven experience as a Housekeeping Attendant in 4/5 star hotel environment.
• One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel
• Enter and locate work related information using computers and/or point of sale systems
• Possess a gracious, friendly, and fun demeanor
• Ability to multitask, work in a fast paced environment and have a high level attention to detail
• Strong verbal and written communication skills in English
• Maintain positive and productive working relationships with other employees and departments
• Ability to work independently and to partner with others to promote an environment of teamwork