Job Description

Roles & Responsibilities

As a Customer Service Representative, a typical day might include the following:  

• Providing world-class customer care to both internal and external customers.

• Engaging in regional customer support activities, including accurate entry of orders & quotes, RMA's, pricing negotiation, contract negotiation, and creation/maintenance of customer unique specifications.

• Communicating with customers and sales representatives on deliverables and any additional customer service issues with some work direction from supervisor and peers.

• Complete and pass required Customer Service Representative process certifications provided by SEL.

• Using judgment skills, prior experience, and company policies and procedures to resolve standard and in-region problems. 

• Assisting with customer feedback tracking and driving to customer satisfaction.

Desired Candidate Profile

 This job might be for you if you:

• Have a minimum of 3 year of customer service experience. 

• Have an associate degree or related business experience.

• Have strong computer skills.

• Can learn concepts and technical details of products.

• Have strong writing, proofreading, documentation, and communication skills.

• Can learn new skills and assume new responsibilities.

• Can work cooperatively in a team environment.

• Have experience with ERP or CRM tools.

• Have experience in a technical sales environment.

Why SEL?

Competitive pay. Superior benefits. Inspiring work.

We provide and take care of our employees with outstanding benefits, competitive pay, challenging work, and a rewarding career.

• Top tier medical, prescription, dental, vision, life, and accident insurance.

• Varied leave plans like annual leaves, sick leaves, parental leaves etc. to maintain a healthy life balance

• Developmental programs like tuition assistance, internships, skill development courses and engineering development programs (EDP). 

• Wellbeing benefits like free and confidential Employee Assistance Program (EAP) and reimbursable yearly gym membership

• International Travel Medical and Security Assistance to assist our traveling employees and accompanying family members worldwide

• Provident fund contribution