Job Description
Roles & Responsibilities
As a Customer Service Representative, a typical day might include the following:
Providing world-class customer care to both internal and external customers.
Engaging in regional customer support activities, including accurate entry of orders & quotes, RMA's, pricing negotiation, contract negotiation, and creation/maintenance of customer unique specifications.
Communicating with customers and sales representatives on deliverables and any additional customer service issues with some work direction from supervisor and peers.
Complete and pass required Customer Service Representative process certifications provided by SEL.
Using judgment skills, prior experience, and company policies and procedures to resolve standard and in-region problems.
Assisting with customer feedback tracking and driving to customer satisfaction.
Desired Candidate Profile
This job might be for you if you:
Have a minimum of 3 year of customer service experience.
Have an associate degree or related business experience.
Have strong computer skills.
Can learn concepts and technical details of products.
Have strong writing, proofreading, documentation, and communication skills.
Can learn new skills and assume new responsibilities.
Can work cooperatively in a team environment.
Have experience with ERP or CRM tools.
Have experience in a technical sales environment.
Why SEL?
Competitive pay. Superior benefits. Inspiring work.
We provide and take care of our employees with outstanding benefits, competitive pay, challenging work, and a rewarding career.
Top tier medical, prescription, dental, vision, life, and accident insurance.
Varied leave plans like annual leaves, sick leaves, parental leaves etc. to maintain a healthy life balance
Developmental programs like tuition assistance, internships, skill development courses and engineering development programs (EDP).
Wellbeing benefits like free and confidential Employee Assistance Program (EAP) and reimbursable yearly gym membership
International Travel Medical and Security Assistance to assist our traveling employees and accompanying family members worldwide
Provident fund contribution