Job Description

Roles & Responsibilities

• Oversee daily F&B operations, ensuring seamless service delivery and adherence to brand standards.
• Manage inventory and cost control, implementing strategies to minimize waste and maximize profitability.
• Lead and develop a high-performing F&B team through effective training, coaching, and performance management.
• Ensure exceptional customer experiences by actively engaging with guests and resolving issues promptly.
• Implement and monitor food safety and hygiene standards, maintaining a compliant and safe environment.
• Develop and execute innovative marketing and promotional strategies to drive sales and customer traffic.
• Collaborate with culinary teams to curate appealing menus and specials that align with market trends.
• Analyze sales data and operational metrics to identify areas for improvement and implement corrective actions.
• Manage vendor relationships, negotiating favorable terms and ensuring timely delivery of quality products.
• Ensure compliance with all local regulations and licensing requirements for F&B operations.

Desired Candidate Profile

• Strong leadership and team-building capabilities, with experience in motivating diverse staff.
• Exceptional customer service acumen and problem-solving skills.
• Proficiency in POS systems and F&B management software.
• Excellent communication and interpersonal skills, with fluency in English.
• Adaptable, resilient, and able to thrive in a fast-paced, dynamic retail environment.
• Ability to stand for extended periods and lift moderate weight as required by the role.
• Relevant certifications such as ServSafe or HACCP are highly desirable.
• Minimum of 5 years of progressive experience in F&B retail management, with a proven track record.
• Demonstrated expertise in P&L management, inventory control, and operational efficiency.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field.