Job Description
Roles & Responsibilities
Job purpose
To carry out advanced electrical and electronic diagnostics, fault finding, and repairs on customer vehicles across a wide range of Nissan and Infiniti models, using manufacturer-approved diagnostic equipment, wiring diagrams, and repair procedures in accordance with OEM standards and guidelines.
Job Responsibilities
Financial Performance
Technical Operations
Perform diagnostic, electrical, and electronic subsystem repairs in accordance with approved repair procedures, wiring diagrams, and manufacturer specifications.
Use advanced diagnostic tools and equipment to accurately identify and rectify vehicle faults.
Record any additional repair work or recommendations using the E-Estimate digital application and update the Team Leader accordingly.
Receive repair orders from the Team Leader and fully understand the scope of work before commencing repairs.
Review vehicle service history and identify any applicable OEM recall campaigns.
Complete authorised repairs and notify the Team Leader of any further findings or recommendations.
Perform software updates and vehicle programming activities in line with manufacturer recommendations.
Demonstrate strong manual dexterity, technical expertise, mechanical aptitude, and advanced computer skills.
Take ownership of all aspects of the role, working effectively with minimal supervision.
Adhere to quality control procedures to prevent and correct workmanship issues that fall below required standards.
Provide cover for the Team Leader and support workshop operations when required.
Handle and resolve complex customer concerns, escalating matters to the Team Leader where necessary.
Provide mentoring, coaching, and on-the-job training to newly appointed technicians.
Assist the Team Leader with day-to-day operational activities as required.
Customer Experience
Handle customer vehicles with the utmost care and ensure safe working practices at all times.
Learning and Development
Maintain a clean and organised work area, ensuring personal and workshop tools remain in good condition.
Participate in Training Needs Assessments conducted by the Training Academy.
Continuously develop technical knowledge and skills through Nissan-approved training programmes.
Read and interpret complex technical documentation, including safety procedures, operating and maintenance instructions, repair manuals, and wiring diagrams.
Policies, Procedures, and Compliance
For warranty repairs, follow OEM warranty procedures, correctly tag replaced parts, and transfer them to the centralised warranty store.
Carry out recall campaigns, including airbag replacement programmes, in accordance with OEM requirements.
Diagnose and repair air-conditioning systems following approved service procedures.
Ensure full compliance with F1 standards and OEM guidelines.
Follow all Health, Safety, and Environment (HSE) requirements, standard operating procedures, and safety regulations, including the use of appropriate personal protective equipment.
Ensure compliance with Nissan Dealer Standards and established process guidelines.
Desired Candidate Profile
Qualifications
2-year ITI (Industrial Training Institute) NCVT Certificate, or
3-year Diploma in Automobile Engineering, Mechanical Engineering, or an equivalent qualification.
Experience
Competencies
Strong diagnostic and fault-finding skills.
Excellent manual dexterity and physical fitness to carry out repair activities.
High level of technical and mechanical competence.
Strong computer literacy and ability to use advanced diagnostic systems.
Ability to work independently and take ownership of tasks.
Effective problem-solving and decision-making skills.
Coaching and mentoring capability.
Strong attention to detail and commitment to quality standards.
Language Requirements
Proficient in English (spoken and written).