Job description

Housekeeping Supervisor 
(18253)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Gleaming in the vibrant heart of New Dubai, enveloped in private sands and luxuriant gardens, One&Only Royal Mirage is a sanctuary of traditional splendour where indulgence and excitement gloriously combine. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

Job Summary

To supervise, direct, assist and assure the completion of housekeeping tasks assigned to attendants in guest rooms and corridors as per resort standards.

Key Duties and Responsibilities

• • To report for duty punctually always wearing the correct uniform and name tag.
  • To ensure proper grooming always as per company policy.
  • To attend daily briefing in selected areas conducted by direct leader. 
  • To champion the company values and objectives such as JDP, MS and Emp. Survey
  • Supervise and coordinate all team members ensuring guests receive prompt and courteous service and all areas of the operation are running as per resort standard procedures and policies.
  • Supervise and inspect guest rooms and corridors.
  • Supervise deep cleaning and special task schedules, ensuring all rooms and floor areas are cleaned as per resort standards.
  • Supervise and reports to the HK Manager regarding the upkeep of furnishings, facilities, and equipment.
  • Carries out good communication with team members ensuring performance is effectively managed.
  • Attends and supervises that team attends to duty in proper uniform, on time and well groomed.
  • Attends daily briefing with HK Manager ensuring a complete understanding of tasks for self and team members.
  • Identifies and ensures highest possible standard of cleanliness and maintenance of guest rooms and corridors.
  • Supervises usage of guest room supplies and amenities are at a realistic cost.
  • Supervises that Housekeeping procedures are kept updated and in accordance with health and safety policies for personnel and guests.
  • Is fully trained on all HK tasks and procedures being able to assist utility porters and guest room valets with any requirements.
  • Has full knowledge of resort layout of guest rooms, corridors, storage space and back of house areas.
  • Ensures all guest requirements are adhered to as per resort standards.
  • Supervises the cleanliness of back landings and all storage on the guest floor.
  • Monitors and maintains the inventory of supplies in the pantries on guest floors.
  • Supervises training needs within the department and carries out on the job training when required.
  • Is fully trained on resort emergency procedures and first aid as per resort standards.
  • Supervises and assists in keeping up to date team member records.
  • Communicates and correctly reports all issues, incidents, or malfunctions as per resort standards.
  • Is flexible in working hours and scheduling as per resort requirements.
  • Conducting disciplinary action and coaching of colleagues when necessary.
  • Is fully from Guest Room Valet and Team Leader Task allocation.
  • Carries out any other job-related duties as requested by the resort.

Skills, Experience & Educational Requirements

• • Communication – speak and understand English.
  • Previous experience would be advantageous.
  • Computer literate
  • Strong administrative abilities
  • Leadership skills
  • Ability to have a strong customer focus.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.